Customer Relations & Scheduling Specialist

Renewal by Andersen Metro & Midwest; Indianapolis (IN); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Insurance

401(k) Retirement Plan

Student Loan Repayment Program

Employee Perks

Paid Time Off

Additional Benefits

Job summary

Renewal by Andersen in Indianapolis, IN is hiring a Customer Relations Specialist to guide homeowners through window and door replacement projects. You’ll be the primary contact, keep projects on track, and ensure customers feel informed, supported, and confident throughout every step.

This role emphasizes relationship-building, organized Project coordination, and proactive communication. Ideal candidates enjoy solving problems, staying detail-oriented, and delivering outstanding customer

Qualifications

• At least 2 years of experience in an office and customer service environment.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities, with the ability to multitask and manage competing priorities.
• A positive, professional attitude and the ability to remain calm and solutions-focused in challenging situations.

Responsibilities

• Build Customer Relationships: Communicate with customers throughout their projects, providing helpful information, answering questions, and setting clear expectations about the installation process.
• Coordinate Project Scheduling: Manage installation schedules once products have been ordered, working closely with customers to coordinate convenient installation dates.
• Keep Customers Informed: Proactively communicate scheduling updates, confirm timelines, and ensure customers know what to expect throughout the process.
• Provide Exceptional Support: Follow up with customers before and after installation to address questions, resolve concerns, and ensure a positive overall experience.
• Resolve Customer Concerns: Use strong problem-solving and de-escalation skills to navigate challenging conversations and find effective solutions.
• Drive Customer Satisfaction: Help generate positive customer feedback and maintain Net Promoter Score (NPS) metrics to support our commitment to outstanding service.
• Stay Organized: Balance multiple customer projects and priorities while maintaining accurate records and timely follow-up in a fast-paced environment.

Skills

Customer service

Problem solving

Communication

Organization

Multitasking

Tools

Salesforce

Excel

Word

Outlook

Job description

Renewal by Andersen in Indianapolis, IN is hiring a Customer Relations Specialist to guide homeowners through window and door replacement projects. You’ll be the primary contact, keep projects on track, and ensure customers feel informed, supported, and confident throughout every step.

This role emphasizes relationship-building, organized Project coordination, and proactive communication. Ideal candidates enjoy solving problems, staying detail-oriented, and delivering outstanding customer