Homeowner Engagement Specialist

Renewal by Andersen | Esler Companies; Northbridge (MA); On-site; USD 48,000 - 58,000; Full time

Job summary

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. You’ll handle inbound and outbound calls, qualify leads, schedule in-home consultations.

In a performance-driven, people-focused culture, you’ll deliver an exceptional customer experience, collaborate with sales and operations, and use CRM tools to track interactions and follow up with prospects.

Qualifications

• First point of contact for homeowners exploring window and door replacement.
• Handle inbound and outbound calls, qualify leads, schedule in-home consultations.

Responsibilities

• Handle inbound and outbound calls, qualify leads, schedule in-home consultations, deliver an exceptional customer experience.

Job description

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. You’ll handle inbound and outbound calls, qualify leads, schedule in-home consultations.

In a performance-driven, people-focused culture, you’ll deliver an exceptional customer experience, collaborate with sales and operations, and use CRM tools to track interactions and follow up with prospects.