Homeowner Engagement Specialist

Renewal by Andersen | Esler Companies; Harvard (MA); On-site; USD 42,000 - 70,000; Full time

Job summary

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. You will handle inbound and outbound calls, qualify leads, schedule in-home consultations, and deliver an exceptional customer experience.

You will collaborate with sales and operations, use CRM tools to track interactions, and follow up with prospects.

Responsibilities

• Handle inbound and outbound calls with homeowners exploring window and door replacement.
• Qualify leads and schedule in-home consultations to advance the sale.
• Collaborate with sales and operations and use CRM tools to track interactions and follow up with prospects.

Job description

Renewal by Andersen | Esler Companies seeks a Customer Engagement Specialist to be the first point of contact for homeowners exploring window and door replacement. You will handle inbound and outbound calls, qualify leads, schedule in-home consultations, and deliver an exceptional customer experience.

You will collaborate with sales and operations, use CRM tools to track interactions, and follow up with prospects.