Homeowner Call Center Specialist - Bonuses & Growth

Esler Companies; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Teammate Assistance Plan

Tuition Reimbursement

401k with 50% match up to 6% of your  

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

Job summary

Esler Companies | Renewal by Andersen in Austin, TX is hiring a Call Center Associate. You will speak with homeowners, schedule appointments for Sales Consultants, and deliver a positive customer experience through active listening and problem-solving.

This full-time role offers weekly/monthly bonuses, competitive benefits, on-site work with potential work-from-home eligibility after one year, and a clear growth path; weekend shifts may apply and you can be coached to meet performance goals.

Qualifications

• At least 1 year of customer service experience required.
• Call center experience is a plus.
• Weekend availability required (shift differential pay available).
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a goal-oriented environment.
• Strong interpersonal skills, including empathetic listening and a professional communication style.
• Motivated by performance goals and open to coaching and feedback.

Responsibilities

• Speak with homeowners to understand their needs and schedule appointments for our Sales Consultants.
• Deliver a positive customer experience through active listening, clear communication, and problem-solving.
• Address questions and concerns while helping customers identify the best next steps for their home projects.
• Accurately identify each customer's unique home improvement needs.
• Meet individual and team performance goals with the support of ongoing coaching and training.
• Serve as the first point of contact for customers while representing the Renewal by Andersen brand.

Skills

Customer service

Call center

Communication

Job description

Esler Companies | Renewal by Andersen in Austin, TX is hiring a Call Center Associate. You will speak with homeowners, schedule appointments for Sales Consultants, and deliver a positive customer experience through active listening and problem-solving.

This full-time role offers weekly/monthly bonuses, competitive benefits, on-site work with potential work-from-home eligibility after one year, and a clear growth path; weekend shifts may apply and you can be coached to meet performance goals.