Call Center Associate

Esler Companies; Northborough (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

401k match

Paid Time Off

Paid Holidays

Volunteer Time

Profit Sharing

Job summary

Esler Companies is seeking a proactive Call Center Associate to connect with homeowners and schedule appointments for our Sales Consultants. You will deliver excellent service, address questions, and guide customers toward suitable home improvement solutions.

The role emphasizes goal-driven performance, coaching, and growth within a team that values customer experience. A commute to the Northborough, MA office is required, with some work-from-home eligibility after one year.

Qualifications

• At least 1 year of customer service experience required.
• Call center experience is a plus.
• Weekend availability required (shift differential pay available).
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a goal-oriented environment.
• Strong interpersonal skills, including empathetic listening and a professional communication style.
• Motivated by performance goals and open to coaching and feedback.

Responsibilities

• Speak with homeowners to understand their needs and schedule appointments for our Sales Consultants.
• Deliver a positive customer experience through active listening, clear communication, and problem-solving.
• Address questions and concerns while helping customers identify the best next steps for their home projects.
• Accurately identify each customer's unique home improvement needs.
• Meet individual and team performance goals with the support of ongoing coaching and training.
• Serve as the first point of contact for customers while representing the Renewal by Andersen brand.

Skills

Customer service

Call center

Communication

Multitasking

Empathetic listening

Job description

Overview

If you have customer service experience and are motivated by goals, metrics, and helping customers, this full-time opportunity could be a great fit for you.

As a Call Center Associate for Esler Companies | Renewal by Andersen, you'll speak directly with homeowners who have expressed interest in our industry-leading products and services. No cold calling required.

With weekly and monthly bonus opportunities, our reps typically earn $50,000-$70,000 annually. Along with competitive benefits and incentives, we offer a streamlined growth and development path. In 2025, over 50 of our teammates were promoted to higher level positions!

While this is not a fully remote position, work-from-home eligibility is available after one year. Candidates must reside within commuting distance of the office and be available to work onsite as needed. Additional perks include company outings, contests, profit sharing, paid volunteer time, a 3:1 charitable match, tuition reimbursement, and more!

• Speak with homeowners to understand their needs and schedule appointments for our Sales Consultants.
• Deliver a positive customer experience through active listening, clear communication, and problem-solving.
• Address questions and concerns while helping customers identify the best next steps for their home projects.
• Accurately identify each customer's unique home improvement needs.
• Meet individual and team performance goals with the support of ongoing coaching and training.
• Serve as the first point of contact for customers while representing the Renewal by Andersen brand.

Qualifications

• At least 1 year of customer service experience required.
• Call center experience is a plus.
• Weekend availability required (shift differential pay available).
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a goal-oriented environment.
• Strong interpersonal skills, including empathetic listening and a professional communication style.
• Motivated by performance goals and open to coaching and feedback.

Benefits

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!

Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORYRenewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. Esler Companiesis the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.

We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug‑free workplace for all teammates.Please note that we participate in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt‑out at any time.

Posted Salary Range

USD $50,000.00 - USD $70,000.00 /Yr.