Customer Service Pro — Growth & Bonuses

Renewal by Andersen; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Tuition Reimbursement

401k with 50% match up to 6% of annual

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

Job summary

Renewal by Andersen, part of Esler Companies, is seeking a Call Center Associate in Austin, TX. You will engage homeowners, schedule appointments for our Sales Consultants, and deliver world-class customer service while meeting metrics and goals.

Onsite with potential after 1 year for work-from-home eligibility, enjoy weekly/monthly bonuses, strong benefits, and a clear growth path. Weekend shifts are required, with shift differential pay and a supportive team environment.

Qualifications

• 1 year of customer service experience required.
• Call center experience a plus.
• Weekend availability required (shift differential pay).
• Excellent oral and written communication skills.
• Ability to work in a fast-paced environment while multitasking.

Responsibilities

• Deliver exceptional customer service by actively listening to customer needs and providing tailored solutions.
• Identify customers' unique home situations and needs.
• Schedule appointments for Sales Consultants to price and sell the job.
• Communicate effectively, actively listen, and show empathy as the first point of contact.
• Provide world class customer service with shown coaching and resources to guide you to success.

Skills

Customer service

Communication skills

Multitasking

Empathetic listening

Metric-driven

Job description

Renewal by Andersen, part of Esler Companies, is seeking a Call Center Associate in Austin, TX. You will engage homeowners, schedule appointments for our Sales Consultants, and deliver world-class customer service while meeting metrics and goals.

Onsite with potential after 1 year for work-from-home eligibility, enjoy weekly/monthly bonuses, strong benefits, and a clear growth path. Weekend shifts are required, with shift differential pay and a supportive team environment.