Customer Service Pro: $50k–$70k + Growth, Remote Eligible

Esler Companies | Renewal by Andersen; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k match up to 6%

Paid Time Off

Paid Holidays

Volunteer Time

Tuition Reimbursement

Job summary

Esler Companies – Renewal by Andersen is seeking a Call Center Associate in the Austin area to engage homeowners interested in our market-leading products. No cold calling, with weekly and monthly bonuses, and a clear growth path.

Candidates must reside within commuting distance of our office and be able to work onsite as needed; work-from-home eligibility after 1 year on site. Benefits include health, 401k match, PTO, holidays, tuition reimbursement and more.

Qualifications

• 1 year of customer service experience required.
• Call center experience a plus.
• Weekend availability required (we offer shift differential pay!).
• Excellent oral and written communication skills.
• Ability to work in a fast-paced environment while multitasking.
• Strong interpersonal skills, including empathetic listening and warm communication style.
• A drive to meet metrics and ability to accept constructive feedback.

Responsibilities

• Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service.
• Identify customers unique home situations.
• Schedule appointments for our Sales Consultants to go out to price and sell the job.
• Communicate effectively, actively listen, and show empathy as the first point of contact with our customer.
• Provide world class customer service with the methodology, resources and dedicated coaches we provide to guide you to success.

Skills

Customer service

Communication

Empathetic listening

Job description

Esler Companies – Renewal by Andersen is seeking a Call Center Associate in the Austin area to engage homeowners interested in our market-leading products. No cold calling, with weekly and monthly bonuses, and a clear growth path.

Candidates must reside within commuting distance of our office and be able to work onsite as needed; work-from-home eligibility after 1 year on site. Benefits include health, 401k match, PTO, holidays, tuition reimbursement and more.