Homelessness Project Officer (fully remote)

Charles Hunter Associates; United States; Remote; USD 29,000 - 40,000; Part time

Job summary

Charles Hunter Associates is seeking a Rough Sleeping Snapshot Estimates Project Officer for a national homelessness charity on a short-term, fully home-based contract from 5 November 2026 to 9 December 2026.

You will contact Local Authority leads by phone and email, complete a structured QA form, and take accurate notes in real time. DELTA system familiarity is a plus, and daily progress updates are expected.

Qualifications

• Advanced, hands-on experience of Microsoft Excel.
• Experience in data quality assurance, auditing or telephone-based compliance work.
• Experience working with councils or other large organisations.
• Strong written skills and ability to take accurate notes.
• Excellent verbal communication and phone calling experience.

Responsibilities

• Support the Project Coordinator with telephone quality assurance of rough sleeping estimates.
• Contact Local Authority leads by telephone and email using a structured QA form.
• Take notes in real time and complete QA forms clearly.
• Respond to Local Authority enquiries and escalate when needed.
• Check information on the online DELTA system against internal records.
• Keep daily progress records and help compile weekly updates.

Skills

Excel

Verbal communication

Quality assurance

Auditing

Phone calls

Data accuracy

Tools

DELTA system

Job description

We are looking for a Rough Sleeping Snapshot Estimates Project Officer to join a national homelessness charity on a short-term, fully home-based contract from 5th November 2026 to 9th December 2026.

• Advanced, hands-on experience of Microsoft Excel.
• Excellent verbal communication skills - You will be making phone calls regularly.
• Prior experience in a similar role, such as data quality assurance, auditing or telephone-based compliance work.
• Experience of working with councils or other large organisations.
• The ability to touch type accurately while listening and taking notes.

About the role

• Support the Project Coordinator in completing telephone quality assurance and online certification of rough sleeping snapshot estimates for all Local Authorities in England.
• Contact Local Authority leads and count coordinators by telephone and email, talking through a structured Quality Assurance Form and asking questions based on national guidance.
• Take accurate notes in real time during calls, then complete Quality Assurance Forms fully, clearly and coherently so they can be relied upon without re-checking.
• Respond to Local Authority enquiries about the process, escalating cases where authorities do not respond or are not following the guidance.
• Check information on the online DELTA system against internal records (no prior knowledge required).
• Keep a daily record of progress and help compile weekly updates.

About you

You will be highly organised, able to manage information across multiple sources under time pressure, and confident challenging Local Authorities where necessary. Strong written skills are essential, as your summaries must be clear and accurate first time. An awareness of how Local Authorities and the voluntary sector respond to rough sleeping in England is desirable.This is a time-sensitive project, so you must be available every working day for the full contract.