Homeless Support Services Case Manager Lead

Primary Health Care, Inc.; Des Moines, Northern (IA, KY); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Generous PTO

License/certification reimbursement

CE reimbursement

401k with company match

Medical insurance

Vision insurance

Life & disability insurance

Flexible spending accounts

Supplemental accident & critical IlllH

Job summary

Primary Health Care, Inc. in Des Moines, IA seeks a Case Manager Team Lead for Homeless Support Services to guide assigned staff, provide client advocacy, and assure grant reporting and service coordination across PHC programs.

Responsibilities include intake, assessment, data entry, and collaboration with program leadership to maintain grant compliance. Relevant licenses and Bachelor’s degree preferred; 2+ years in human services required.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience (if allowed by granting agency).
• A minimum of 2 years of experience in human services.
• Supervisory skills with ability to effectively provide direction and feedback.
• Excellent verbal and written communication skills along with effective listening skills.
• Effective organization and time management skills with ability to work independently.
• Leadership skills with demonstrated ability to gather a team to work toward common goals.
• Proficiency using Microsoft Office applications and internet-based applications; willingness and ability to learn different software and databases.
• Strong interpersonal skills with ability to establish and maintain effective working relationships along with ability to de-escalate difficult situations.
• Detail oriented with high accuracy.
• Demonstrates professionalism with the ability to interact with others in an empathetic manner.
• Problem solving and critical thinking skills.
• Licenses & Certifications: Valid Iowa Chauffeur’s License (Class D); Current Mandatory Reporter Training: Child Abuse and Dependent Adult Abuse recognized by the State of Iowa.

Responsibilities

• Coordinates case management duties for assigned area(s), ensuring key tasks are completed.
• Leads team meetings for the grant team and attends all grant related activities.
• Provides initial consultation for escalated client situations.
• Completes intakes and ongoing assessment with clients to identify needs, develop goals, and access resources and services.
• Monitors and documents client contacts, needs, goals, progress, and significant occurrences, according to grant guidelines and PHC policies and procedures.
• Enters data into applicable data systems accurately and timely, maintaining productivity standards in accordance with policies and procedures.
• Reviews entered data each month to ensure accuracy and timeliness. Collaborates with data system provider and grantor to ensure that reporting is completed on time.
• Collaborates with Program Director and Grant Accountant monthly to ensure that all grant spending is up to date and within eligible means.
• Facilitates coordination with other PHC services, including medical, dental, mental health, and substance use, as well as referrals for services with external agencies, including emergency and crisis services.
• Advocates for clients with community agencies, schools, significant others and other appropriate agencies.

Skills

Supervisory skills

Communication skills

Organization skills

Leadership

Interpersonal skills

Problem solving

Attention to detail

Professionalism

De-escalation

Active listening

Education

Bachelor’s degree or equivalent

Bachelor’s degree in health care/psychology/counseling/mental health/human services

Tools

Microsoft Office

Job description

Primary Health Care, Inc. in Des Moines, IA seeks a Case Manager Team Lead for Homeless Support Services to guide assigned staff, provide client advocacy, and assure grant reporting and service coordination across PHC programs.

Responsibilities include intake, assessment, data entry, and collaboration with program leadership to maintain grant compliance. Relevant licenses and Bachelor’s degree preferred; 2+ years in human services required.