Case Manager I — HIV Care & Community Support

Primary Health Care Inc; Des Moines (IA); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

4 weeks PTO

License/certification reimbursement

Tuition reimbursement

401k with company match

Medical insurance

Dental insurance

Vision insurance

Life & disability insurance

FSAs/HSA

Pet insurance discounts

Job summary

Primary Health Care Inc in Des Moines, IA seeks a Case Manager I to assist clients in HIV/AIDS programs through needs assessment, case management, and advocacy with community partners. You will coordinate with medical, dental, mental health, and other PHC services to ensure access to resources and transportation as needed.

Responsibilities include conducting intake assessments, documenting progress, coordinating with external agencies, and outreach in community settings.

Qualifications

• Bachelor's degree in psychology, counseling, mental health, human services or other related field or equivalent combination of education experience.
• Excellent customer service skills.
• Effective written and verbal communication skills.
• Team oriented.
• Proficiency using Microsoft Office applications including Excel and other database applications.
• Excellent interpersonal skills with ability to establish and maintain effective working relationships with a diverse group of individuals.
• Detail oriented with high degree of accuracy.
• Demonstrates professionalism with ability to maintain composure in all situations and show empathy.
• Problem solving skills.
• Organization and prioritization skills.
• Licenses & Certifications: Current Mandatory Reporter Training: Child and Dependent Adult Abuse recognized by the State of Iowa; Active Chauffer's license from Iowa Department of Transportation. Both must be obtained within introductory period if not current.

Responsibilities

• Completes intakes and ongoing assessment with clients to identify needs, develop goals, and access resources and services.
• May assist clients with application process for entitlement programs.
• Monitors and documents client contacts, needs, goals, progress, and significant occurrences, according to grant guidelines and PHC policies and procedures.
• Facilitates coordination with other PHC services, including medical, dental, mental health, and substance use, as well as referrals for services with external agencies, including emergency and crisis services.
• Advocates for clients with community agencies, schools, significant others and other appropriate agencies.
• Ensures clients have access to transportation to necessary appointments as appropriate, assisting with client transportation in accordance with PHC transportation policy.
• Communicates with other agencies on behalf of clients using professional discretion with client information, ensuring that appropriate releases of information are obtained.
• Conducts outreach activities at community agencies, community gatherings, neighborhoods, shelters, and other appropriate venues as requested. Serves as a liaison between PHC and community resources.
• Performs other duties as assigned.

Skills

Customer service

Communication

Team oriented

Microsoft Office

Interpersonal skills

Attention to detail

Problem solving

Organization

Empathy

Education

Bachelor's degree in psychology or related field

Tools

HMIS

CareWare

Microsoft Excel

Job description

Primary Health Care Inc in Des Moines, IA seeks a Case Manager I to assist clients in HIV/AIDS programs through needs assessment, case management, and advocacy with community partners. You will coordinate with medical, dental, mental health, and other PHC services to ensure access to resources and transportation as needed.

Responsibilities include conducting intake assessments, documenting progress, coordinating with external agencies, and outreach in community settings.