Homeless Outreach & Resource Navigator

Louisville Metro Government; Louisville (KY); On-site; USD 25,000 - 30,000; Full time

Job summary

Louisville Metro Government is seeking a dedicated Housing Services Aide to engage with houseless individuals and connect them to critical resources. The role emphasizes client-centered communication, crisis de-escalation, and collaboration with community partners to support stabilization and housing security.

The position requires a high school diploma or GED and at least one year of customer service experience, with training in trauma-informed care, harm reduction, and equity within 90 days.

Qualifications

• High School Graduation or GED equivalent.
• One year of customer service experience.
• Must complete Trauma-Informed Care, Harm Reduction, and Equity training within 90 days.

Responsibilities

• Builds relationships with houseless individuals and communities.
• Connects individuals with housing resources and services through trust and rapport.
• Documents daily client interactions and referrals.
• Coordinates with government agencies and community partners.
• Performs related duties as assigned.

Skills

Customer service

Education

High School Diploma or GED

Job description

Louisville Metro Government is seeking a dedicated Housing Services Aide to engage with houseless individuals and connect them to critical resources. The role emphasizes client-centered communication, crisis de-escalation, and collaboration with community partners to support stabilization and housing security.

The position requires a high school diploma or GED and at least one year of customer service experience, with training in trauma-informed care, harm reduction, and equity within 90 days.