Homeless Intake Support Specialist

Catholic Charities of the Diocese of Rochester; City of Elmira (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Salary + 403b retirement plan

Generous time off package

Comprehensive benefits

Supportive environment

Growth opportunities

Meaningful community impact

Job summary

Catholic Charities of the Diocese of the Rochester seeks a Homeless Intake Support Specialist to assist with intakes at Elmira Police Station and to provide shelter and warming station support for clients experiencing homelessness.

This role requires empathy, strong communication, crisis de-escalation, and the ability to enter client data into AWARDS/HIMIS. Shifts include overnights and weekends with on-site responsibilities across multiple sites.

Qualifications

• High School Diploma or equivalent.
• 3 years of paid practical experience preferred.
• Experience in the human services field preferred.

Responsibilities

• Provides coverage at the Elmira Police Station location and the shelter/warming station as scheduled.
• Intake Services: Has creative conversations about housing solutions to support clients.
• Maintains an understanding of agency housing programs and regulations to provide clients a solution to their circumstances.
• Solves challenges, problems, and barriers wherever possible.
• Enters client information and progress notes into HIMIS/AWARDS software system.
• Develops an approach that will work with each client to create a calm and cohesive environment.

Skills

Empathy

Effective communication

Crisis de-escalation

Multi-tasking

Education

High School Diploma or equivalent

Job description

Homeless Intake Support Specialist (HISS)

Location: 162 High ST, Elmira, Ny

Employment Type: Full time, overnights, weekends

Salary: $21.00

General Description: The Homeless Intake and Support Services Specialist (HISS) has a dual role in supporting the homeless in Chemung County. The HISS will complete Intakes, in person, at Elmira Police Station and will provide staffing oversight and support services to clients at the shelter/warming station/motels. Contact at both locations will primarily be with clients who are experiencing homelessness and/or housing crisis. The HISS, will likely encounter clients that have experiences with long term homelessness, mental health, and substance abuse concerns along with other barriers that impact their ability to maintaining suitable/safe housing. In both locations, the HISS will enter client information into the Homeless Management Information System through AWARDS. Essential duties for this position are empathy, effective communication skills, problem solving skills, crisis de-escalation, multi-tasking, attention to detail, solution-based results, and ability to be mobile.

Elmira Police Station: the HISS is responsible for in person completion of; intakes, screening assessments and applications (Temporary Assistance Application, Health Screening, ILP, 4002, CE), after hours motel reservations and scheduled transportation to motel/shelter/warming station.

Shelter/Warming Station: The HISS will receive clients being referred from the ELMIRA POLICE STATION

Essential Duties and Responsibilities

• Provides coverage at the Elmira Police Station location and the shelter/warming station as scheduled.
• Intake Services:
• Has creative conversations about housing solutions to support clients.
• Maintains an understanding of agency housing programs and regulations, to provide clients a solution to their circumstances to secure the optimum housing solution possible.
• Solves challenges, problems, and barriers wherever possible.
• Inquires and documents client income and resources.
• Completes assessments and applications with client(s).
• Enters client information and progress notes into HIMIS/AWARDS software system.
• Manages the Master List for the Department of Social Services outside of regular business hours.
• Reviews and completes Homeless Housing expectations and guidelines.
• Maintains regular dialogue with the Emergency Services Case Manager, through documentation and conversation, ensuring the needs of the clients are addressed.
• When not on site at the Elmira Police Department, hotline calls require mandatory responsiveness to report to Elmira Police Department, not to exceed 15 minutes.
• Supports and completes general office and clerical duties.
• Attends team meetings as scheduled.
• Shelter, Warming Station, Motel Support Services:
• Provides coverage as scheduled or needed.
• Regularly monitors all areas of facility regarding cleanliness, storage, appearance, and safety of all clients/staff.
• Completes maintenance work orders for facility noted during shift.
• Completes incident reports as applicable per the agency procedures.
• Develops an approach that will work with each client to create an environment that is calm and cohesive.
• Responsible for all functions required for day-to-day operations of the facility, during shift, i.e. supervision of meal preparation, supply inventory, transportation, medication oversight, chores, upcoming appointments, all in collaboration with the Emergency Services Case Manager.
• Ensures needs of guests at motels are met as needed during shift.
• Completes other duties as assigned.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory directions and perform other related duties as required.

Requirements

Qualifications

• High School Diploma or equivalent
• 3 years of paid practical experience preferred
• Experience in the human service field preferred

Preferred Skills

• Someone who is passionate about making a positive impact in the community.
• Someone who values partnership and works well both individually and as a part of a team.
• Someone who is empathetic, ethical, and goal orientated.
• Someone who is a great communicator and has exemplary attention to detail.

Top Benefits and Perks

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agencies and our people. EOE/AA Disability/Vet

Salary Description: $21.00