Housing Case Manager

Ccdor; City of Elmira (NY); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Competitive salary

403b retirement plan

Generous time off package

Comprehensive benefits package

Growth opportunities

Meaningful work

Job summary

Catholic Charities CCDOR is seeking a Housing Case Manager to coordinate resident services under the Senior Housing Supervisor. You will provide education, support, and accountability to ensure services meet funding and regulatory requirements while helping residents access entitlements and maintain housing.

The role involves direct resident support, assessments, service plans, referrals to community resources, and advocacy in tenant and service provider matters, with emphasis on collaboration,

Qualifications

• Associate’s degree in human services or related field preferred
• Two years’ experience in Human Services or related field preferred
• Relevant combination of education and experience will be considered

Responsibilities

• Meets regularly with the Senior Housing Supervisor (SHS) for a review of file documentation and ensures compliance with funding regulations
• Participates in orientation of program operations, policy, procedure, goals and objectives
• Facilitates integration of residents into the community using available community-based services
• Maintains accurate case file records and reports based on funding sources and program requirements
• Develops and implements assessments, service plans and reviews; documents progress and coordination with providers
• Submits resident files for audits within required timelines and renews essential release and consent forms
• Ensures housing inspections and maintenance needs are identified and addressed
• Manages resident fees and delinquency issues in line with agency policy
• Advocates for residents in landlord/tenant disputes and service access; supports transition to appropriate level of care
• Attends staff meetings and ongoing trainings and performs other duties as assigned

Education

Associate’s degree in human services

Two years’ experience in Human Services

Job description

Description

We are Hiring!

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities of Chemung and Schuyler Counties has offices in Elmira and Watkins Glen and is rooted in a deeply held belief in the dignity of all people. We work to reduce poverty, promote wellness and self-sufficiency, and advocate for social justice. We proudly serve and employ people from all backgrounds and experiences.

If you're looking for more than just a job, if you're passionate about making a meaningful impact on the lives of others, join a team that changes lives every day. Be a part of something truly special.

Employment Type:

Full-Time

Schedule:

37.5 hours a week

Salary:

$21.50 an hour

Top Benefits and Perks:

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

Qualifications:

• EDUCATION: Associate’s degree in human services field or related field preferred
• EXPERIENCE: Two years’ experience in Human Services or related field preferred.
• Relevant combination of education and experience will be considered

General Description

Under the supervision of the Senior Housing Supervisor (SHS) the Housing Case Manager’s (HCM) core function is the coordination of care for resident services. The HCM will provide; education (teaching knowledge and skills), support (recognizing successes and assisting with challenges) and accountability (ensuring that all individuals are receiving the services they need and the program is in compliance with all contractual and regulatory obligations).

The HCM will provide direct services to residents; prepare assessments; develop and implement individual service plans; assist residents in achieving goals; facilitate groups and activities; teach and/or assist residents in developing ADA skills, communication and self -advocacy skills, facilitate resident involvement and community activities; make referrals to community-based services; assist in accessing and maintaining entitlements/benefits; advocate for needed services; assist residents in meeting the obligations of tenancy.

Essential Duties and Responsibilities

• Meets regularly with the Senior Housing Supervisor (SHS) for a review of file documentation. The HCM is responsible for files documentation in accordance with funding regulations, agency policy, procedure, or business practice
• Participates in agency orientation of program operations, policy, procedure, goals and objectives
• Facilitates the integration of the residents into the community, using community-based services whenever possible
• Maintains accurate case file records and reports based on the requirements of each funding source/program
• Is responsible for the documentation, development, and/or implementation of the following: assessments, service plan goals, service plan reviews, utilization reviews, hospitalizations, discharge planning, progress notes, and income in accordance with each residential housing program, insuring that the completion of these documents is in accordance with agency policy, procedure, or business practice. Documentation includes both written and data entry as required
• Submits resident files to the SHS within 28-days of an admission for a complete file audit and review, ensuring compliance with program regulations, policy, procedure, or business practice
• Is responsible for the renewal of file documents with expiration dates that include; Release of Information (ROI) and/or Consents to Release Information, Physician Authorization’s, Housing Quality Inspection packets, Tenant Calculation Worksheets, Income Verification
• Ensures that licensed apartments are maintained at standards established for apartment recertification; reporting the need for household furniture/supply replacement or property maintenance in accordance with agency policy, procedure, or business practice
• Ensures resident fees related to rent and phone bills are paid in a timely manner and in accordance with agency policy, procedure, or business practice. The HCM will assist as appropriate with delinquency issues
• Assists, as needed, residents in complying with treatment/service providers, ensuring that there is no lapse in service/funding
• Serves as an advocate/mediator for residents experiencing difficulties with landlord/tenant disputes or provider, employment, funding related issues
• Acts as a resource and assist residents transitioning from the program to a more/less restrictive level of care, ensuring a continuity of care with providers and funding streams
• Serves as a resource to ensure that the resident has access to services and to ensure that the rights and confidentiality of the resident are not overlooked or denied
• Conducts routine housing inspections to see how residents are doing and to identify those who need help. Communicates concerns with the SHS and work with the resident to maintain their unit or assist them to access homemaker or other needed services. Intervention should be timely
• The HCM is required to attend staff meetings, treatment team / provider meetings, and staff development/training seminars in accordance with agency policy, procedure, or business practice
• Completes other duties as assigned.

Requirements

Physical Demands/Work Environment:

The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific abilities required by this job include; Use hands to manipulate, handle, feel, and control items or equipment, including motor vehicle. Stand, sit, walk, bend, stoop, kneel, and reach. Climb up or down stairs. Able to reach above or below shoulders. Occasionally lift or move objects weighing up to 10 lbs. Sitting at a desk or in a vehicle for long periods of time to perform certain job functions. Be able to read, write, and interpret written documents.

Compliance:

Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.

Join us and help make a positive impact on our community!

Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet