Homeless Intake & Support Navigator

Catholic Charities of the Diocese of Rochester; City of Elmira (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Salary + 403b retirement plan

Generous time off package

Comprehensive benefits

Supportive environment

Growth opportunities

Meaningful community impact

Job summary

Catholic Charities of the Diocese of the Rochester seeks a Homeless Intake Support Specialist to assist with intakes at Elmira Police Station and to provide shelter and warming station support for clients experiencing homelessness.

This role requires empathy, strong communication, crisis de-escalation, and the ability to enter client data into AWARDS/HIMIS. Shifts include overnights and weekends with on-site responsibilities across multiple sites.

Qualifications

• High School Diploma or equivalent.
• 3 years of paid practical experience preferred.
• Experience in the human services field preferred.

Responsibilities

• Provides coverage at the Elmira Police Station location and the shelter/warming station as scheduled.
• Intake Services: Has creative conversations about housing solutions to support clients.
• Maintains an understanding of agency housing programs and regulations to provide clients a solution to their circumstances.
• Solves challenges, problems, and barriers wherever possible.
• Enters client information and progress notes into HIMIS/AWARDS software system.
• Develops an approach that will work with each client to create a calm and cohesive environment.

Skills

Empathy

Effective communication

Crisis de-escalation

Multi-tasking

Education

High School Diploma or equivalent

Job description

Catholic Charities of the Diocese of the Rochester seeks a Homeless Intake Support Specialist to assist with intakes at Elmira Police Station and to provide shelter and warming station support for clients experiencing homelessness.

This role requires empathy, strong communication, crisis de-escalation, and the ability to enter client data into AWARDS/HIMIS. Shifts include overnights and weekends with on-site responsibilities across multiple sites.