Implementation Consultant, Homefront Sales

Hyphen Solutions, LLC; Deerfield (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Hyphen Solutions, LLC is seeking an implementation consultant to support HomeFront Sales projects. You will work on configuration, deployment, and client training to ensure successful go-live and ongoing adoption across client teams.

Ideal candidates bring 3+ years in residential homebuilding or related software implementation, with strong communication, organization, and travel readiness for up to 25% travel.

Qualifications

• 3+ years direct residential homebuilding experience in Sales, Purchasing, Estimating, Construction Operations, Accounting, Design Center Operations, or Sales Operations.
• Strong customer-facing communication and facilitation skills.
• Ability to travel up to 25%.

Responsibilities

• Work as part of a team or individually to design configurations and deploy HomeFront Sales.
• Lead HomeFront Sales implementations from kickoff through go-live.
• Coordinate project milestones and deliverables with clients and internal teams.
• Deliver on-site and virtual client training.
• Document decisions and progress, escalate risks as needed.

Skills

Customer-facing communication

Meetings facilitation

Time management

Travel readiness

Education

Bachelor's Degree preferred

Tools

HomeFront Sales

HomeFront ERP

NewStar

BRIX Sales

SAP Crystal Reports

GuideCX

Job description

General Description

Build Your Future with Hyphen While Our Clients Build Homes with Your Support. We Build a Trusted Homebuilder Network, Unifying the Construction Supply Chain. Consultants provide a variety of consulting and training services to new and existing Hyphen Solution clients to ensure client satisfaction and the successful implementation of Hyphen Solutions’ software applications.

Essential Duties and Responsibilities

• Work as part of a team or individually, providing process review, system design, configuration, infrastructure validation, system deployment, user training, and product knowledge expertise.
• Perform responsibilities at a customer site under close supervision on clearly defined assignments.
• Assist in planning the implementation and developing the project plan to meet client expectations, timeframes, and budget.
• Provide ongoing training and application support for users.
• Develop and maintain quality relationships and communication with project team members through the implementation process.
• Adhere to all Hyphen Solutions’ policies, procedures, and implementation methodology.
• Lead HomeFront Sales implementations from kickoff through successful go‑live.
• Facilitate discovery sessions and business process reviews.
• Configure HomeFront Sales environments to align with client workflows.
• Assist clients with lot inventory, model setup, option management, pricing, and contract configuration.
• Coordinate project deliverables and milestones.
• Conduct User Acceptance Testing (UAT) activities.
• Manage up to three concurrent implementation projects.
• Deliver virtual and onsite client training.
• Train sales teams, sales management, administrators, and project stakeholders.
• Provide guidance on implementation best practices.
• Develop strong working relationships with client stakeholders.
• Support organizational change management and user adoption efforts.
• Maintain implementation schedules and client action items.
• Coordinate activities with Project Managers, ERP Consultants, BuildPro Consultants, and Support teams.
• Document implementation decisions and project progress.
• Escalate risks and issues as necessary.
• Assist with go‑live planning and execution.
• Support customer transition to ongoing support teams.
• Participate in implementation retrospectives and process improvements.
• Assist with report signoff and enhancement discussions.

Qualifications

• Minimum 3 years direct residential homebuilding experience in Sales, Purchasing, Estimating, Construction Operations, Accounting, Design Center Operations, or Sales Operations; OR 3 years experience as a system administrator, software administrator, or power user of a residential construction software platform.
• Strong customer‑facing communication skills.
• Experience facilitating meetings and presentations.
• Strong organizational and time‑management skills.
• Ability to manage multiple priorities simultaneously.
• Ability to travel up to 25%.

Preferred Qualifications

• Experience using HomeFront Sales.
• Experience using HomeFront ERP.
• Experience using NewStar or BRIX Sales.
• SAP Crystal Reports experience highly preferred.
• Software implementation consulting experience.
• Customer training experience.
• Business process documentation experience.
• Current HomeFront consultants frequently support reporting discussions, configuration, troubleshooting, implementation workflows, training activities, and GuideCX coordination.

Education

Bachelor’s Degree preferred in Business Administration, Construction Management, Information Systems, Accounting, or a related field. Equivalent industry experience may be considered in lieu of formal education.

Success Metrics

• Within 6 months: participate in multiple HomeFront Sales implementations; conduct customer training sessions independently; manage portions of implementation projects with limited oversight.
• Within 12 months: independently lead a HomeFront Sales implementation from discovery through go‑live; conduct implementation meetings without requiring a senior consultant; manage up to three concurrent implementations while maintaining schedules and customer satisfaction; serve as primary HomeFront Sales subject‑matter expert for assigned customers.

Physical Demands

Extensive travel is required for this position, up to 25%.