Implementation Consultant, Homefront Sales

Hyphen Solutions; Dallas (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Hyphen Solutions seeks a Consultant to support HomeFront Sales implementations, from kickoff through go-live, including client training and post-implementation support.

The role requires strong customer-facing communication, ability to facilitate meetings, and travel to client sites up to 25%. A Bachelor’s degree is preferred with experience in residential homebuilding or construction software.

Qualifications

• 3+ years direct residential homebuilding experience in Sales, Purchasing, Estimating, Construction Operations, Accounting, or related areas.
• Or 3+ years as a system administrator or power user of residential construction software.

Responsibilities

• Lead HomeFront Sales implementations from kickoff to go-live.
• Provide on-site and remote client training and ongoing support.
• Coordinate project milestones and delivery with cross-functional teams.
• Document decisions and progress; escalate risks and issues as needed.
• Travel up to 25% to client sites and support transitions to support teams.

Skills

Customer-facing communication

Meeting facilitation

Organization

Time management

Multi-tasking

Travel up to 25%

Education

Bachelor's Degree

Tools

HomeFront Sales

HomeFront ERP

NewStar

BRIX Sales

SAP Crystal Reports

Job description

Build Your Future with Hyphen While Our Clients Build Homes with Your Support.

We Build a Trusted Homebuilder Network, Unifying the Construction Supply Chain.

General Description

Consultants provide a variety of consulting and training services to new and existing Hyphen Solution clients to ensure client satisfaction and the successful implementation of Hyphen Solutions’ software applications.

Essential Duties And Responsibilities

Consultants work as members of a team or as an individual, providing critical process review, system design and configuration, infrastructure validation, system deployment, and user training as well as product knowledge expertise. The responsibilities of a Consultant are usually performed at a customer site, under close supervision on clearly defined assignments.

Specific Duties And Responsibilities Include

• Assist with planning the implementation and developing the implementation project plan to meet client expectations, timeframes, and budget.
• Provide on-going training and application support for application users.
• Develop and maintain quality relationships and communication with project team members through the implementation process.
• Adhere to all Hyphen Solutions’ policies and procedures as well as implementation methodology and policies.
• Lead HomeFront Sales implementations from kickoff through successful go-live.
• Facilitate discovery sessions and business process reviews.
• Configure HomeFront Sales environments to align with client workflows.
• Assist clients with lot inventory, model setup, option management, pricing, and contract configuration.
• Coordinate project deliverables and milestones.
• Conduct User Acceptance Testing (UAT) activities.
• Manage up to three concurrent implementation projects.
• Deliver virtual and onsite client training.
• Train sales teams, sales management, administrators, and project stakeholders.
• Provide guidance on implementation best practices.
• Develop strong working relationships with client stakeholders.
• Support organizational change management and user adoption efforts.
• Project Coordination
• Maintain implementation schedules and client action items.
• Coordinate activities with Project Managers, ERP Consultants, BuildPro Consultants, and Support teams.
• Document implementation decisions and project progress.
• Escalate risks and issues as necessary.
• Go-Live & Post Implementation Support
• Assist with go-live planning and execution.
• Support customer transition to ongoing support teams.
• Participate in implementation retrospectives and process improvements.
• Assist with report signoff and enhancement discussions.
• Adhere to All of Hyphen Solutions' Policies and Best Practices

Qualifications

Industry Experience

• Minimum one (3) year direct residential homebuilding experience in one or more of the following areas:

• Sales
• Purchasing
• Estimating
• Construction Operations
• Accounting
• Design Center Operations
• Sales Operations

OR

• Minimum one (3) year experience as a system administrator, software administrator, or power user of a residential construction software platform.

Professional Skills

• Strong customer-facing communication skills.
• Experience facilitating meetings and presentations.
• Strong organizational and time management skills.
• Ability to manage multiple priorities simultaneously.
• Ability to travel up to 25%.

Preferred Qualifications

Software Experience

• Strong preference will be given to candidates with experience using:

• HomeFront Sales
• HomeFront ERP
• NewStar
• BRIX Sales

Additional Technical Experience

• SAP Crystal Reports experience is highly preferred.
• Software implementation consulting experience.
• Customer training experience.
• Business process documentation experience.

Education

• Bachelor's Degree preferred in:

• Business Administration
• Construction Management
• Information Systems
• Accounting
• Related Field

Success Metrics

Within 6 Months

• Successfully participate in multiple HomeFront Sales implementations.
• Conduct customer training sessions independently.
• Manage portions of implementation projects with limited oversight.

Within 12 Months

• Independently lead a HomeFront Sales implementation from discovery through go-live.
• Conduct implementation meetings without requiring a senior consultant to attend.
• Manage up to three concurrent implementations while maintaining project schedules and customer satisfaction.
• Serve as the primary HomeFront Sales subject matter expert for assigned customers.

Physical Demands

• Extensive travel is required for this position, up to 25%.