Implementation Consultant, BRIX

Hyphen Solutions, LLC; Deerfield (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Hyphen Solutions, LLC is seeking an Associate Consultant to assist in planning and executing enterprise application implementations. You will review client technology, ensure readiness, and configure Hyphen Solutions' software to fit business needs.

You will conduct pilots, train users, and provide ongoing support while developing strong client relationships across the project. The role requires substantial travel and adaptive, proactive problem-solving.

Qualifications

• Bachelor’s degree required.
• Ability to learn the activities necessary to implement enterprise‑level applications (ERP, CRM, or SCM).
• Ability to utilize a process- and change-management-driven implementation methodology.
• Ability to contribute to the development and implementation of new business processes and organizational roles.
• Strong professional skills, including the ability to learn quickly, adapt to a variety of client situations, and assist in managing client expectations.
• Strong organizational and time‑management skills, with the ability to develop strong project‑management skills.
• Excellent presentation and communication skills (verbal and written).
• Ability to work independently while adding value to team projects and assisting in achieving departmental goals.
• Ability and willingness to travel extensively, up to 100%.
• Excellent decision‑making and issue‑resolution skills.
• Ability to acquire industry knowledge within a short period of time.

Responsibilities

• Assist with planning the implementation and developing the implementation project plan to meet client expectations, timeframes, and budget.
• Review existing technology, systems, infrastructure, and data integrity.
• Work with client personnel to ensure readiness for deployment of Hyphen Solutions’ applications and resolve any issues that arise.
• Set up and configure Hyphen Solutions’ applications to meet the client’s business needs.
• Conduct Conference Room Pilots to verify new business processes, system configuration, and integration.
• Train client personnel, including management and field users.
• Provide ongoing training and application support for application users.
• Assist with identifying, tracking, and resolving issues that arise during the implementation process.
• Develop and maintain quality relationships and communication with project team members throughout the implementation process.

Skills

Communication

Time management

Project management

Independent work

Travel readiness

Education

Bachelor's degree

Job description

Associate Consultant

Hyphen Solutions provides consulting and training services to new and existing clients to ensure successful implementation of Hyphen Solutions’ software applications.

Essential Duties and Responsibilities

• Assist with planning the implementation and developing the implementation project plan to meet client expectations, timeframes, and budget.
• Review existing technology, systems, infrastructure, and data integrity.
• Work with client personnel to ensure readiness for deployment of Hyphen Solutions’ applications and resolve any issues that arise.
• Set up and configure Hyphen Solutions’ applications to meet the client’s business needs.
• Conduct Conference Room Pilots to verify new business processes, system configuration, and integration.
• Train client personnel, including management and field users.
• Provide ongoing training and application support for application users.
• Assist with identifying, tracking, and resolving issues that arise during the implementation process.
• Develop and maintain quality relationships and communication with project team members throughout the implementation process.

Supervisory Responsibilities

None anticipated for this position.

Qualifications

• Bachelor’s degree required.
• Ability to learn the activities necessary to implement enterprise-level applications (ERP, CRM, or SCM).
• Ability to utilize a process- and change-management-driven implementation methodology.
• Ability to contribute to the development and implementation of new business processes and organizational roles.
• Strong professional skills, including the ability to learn quickly, adapt to a variety of client situations, and assist in managing client expectations.
• Strong organizational and time‑management skills, with the ability to develop strong project‑management skills.
• Excellent presentation and communication skills (verbal and written).
• Ability to work independently while adding value to team projects and assisting in achieving departmental goals.
• Ability and willingness to travel extensively, up to 100%.
• Excellent decision‑making and issue‑resolution skills.
• Ability to acquire industry knowledge within a short period of time.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Extensive travel is required for this position, up to 70%.