Homecare Field Supervisor

ONE PATIENT AT A TIME OPAAT COMPANI; Middletown (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

401k plan

Growth opportunities

Mission-driven team

Job summary

ONE PATIENT AT A TIME OPAAT COMPANI is seeking a Homecare Field Supervisor to oversee caregiver schedules, ensure supply and equipment readiness, and support shifts as needed. This role emphasizes hands-on, compassionate care, strong communication, and timely problem-solving in a fast-paced homecare environment.

The ideal candidate is a CNA with 5+ years of experience, proficient in scheduling software, and capable of coordinating with clients and families to optimize care quality.

Qualifications

• Must be a CNA with at least five years' experience.
• Experience in home care, healthcare, customer service, and scheduling.
• Strong communication and relationship-building skills.

Responsibilities

• Build and manage weekly caregiver schedules.
• Respond quickly to call-outs and staffing changes.
• Match caregivers to clients based on skills, preferences, and needs.
• Client & family communication with regular check-ins.
• Gather feedback, address concerns, and ensure satisfaction.
• Document updates and communicate changes to managers.
• Ensure PCAs have proper supplies, PPE, and functioning equipment.
• Provide reminders, coaching, and follow-up to maintain quality care.
• Assist caregivers with questions, updates, trainings, and day-to-day needs.
• Cover shifts to maintain continuity of care.
• Perform in-home check-ins and quality assurance visits.
• Support onboarding, training reminders, and credential tracking.
• Assist with incident reporting, care plan updates, and communication logs.
• Collaborate with leadership to improve workflows and client experience.
• Participate in team meetings and growth initiatives.
• Handle additional supervisor responsibilities.

Skills

Strong communication

Multitasking

Tech-savvy

Reliable transportation

Education

CNA Certification

Tools

Scheduling software

Email

Mobile apps

Job description

Job Posting Position: Homecare Field Supervisor

Full time – Administrative and Field Support

About OPAAT

OPAAT is a Connecticut licensed homecare agency built on compassion, respect, dignity, reliability, and person-centered care. We believe in supporting caregivers as much as we support clients—because when caregivers feel valued, clients thrive.

About the Role

As Field Supervisor. You’ll manage caregiver schedules, maintain strong communication with caregivers, clients, and families. Ensure caregivers have the supplies and equipment they need to succeed in providing the highest level of care for all clients. Be prepared to support and cover shifts when needed. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering reliable, compassionate hands‑on, person-centered care to our clients.

Key Responsibilities

• Build and manage weekly caregiver schedules. (Must have a reliable computer)
• Respond quickly to call‑outs and staffing changes
• Match caregivers to clients based on skills, preferences, and needs
• Client & Family Communication. Conduct regular check-ins with clients
• Gather feedback, address concerns, and ensure satisfaction
• Document updates and communicate changes to managers
• Ensure PCAs have proper supplies, PPE, and functioning equipment
• Provide reminders, coaching, and follow‑up to maintain quality care
• Assist caregivers with questions, updates, trainings, and day‑to‑day needs
• Cover shifts when necessary to maintain continuity of care
• Perform in‑home check-ins and quality assurance visits
• Support onboarding, training reminders, and credential tracking
• Assist with incident reporting, care plan updates, and communication logs
• Collaborate with leadership to improve workflows and client experience
• Participate in team meetings and contribute to agency growth initiatives
• Handle additional responsibilities typical of a supervisor's role

Must be flexible to work anytime during the week and weekends and available to cover last minute call out shifts

Qualifications

• Must be a CNA with at least five years' experience, current/active CNA certification Experience in home care, healthcare, customer service, and scheduling
• Strong communication and relationship‑building skills
• Ability to multitask, prioritize, and stay calm under pressure
• Reliable, organized, and committed to high‑quality service
• Comfortable with technology (scheduling software, email, mobile apps)
• Valid driver’s license and reliable insured transportation is mandatory

What We Offer

• A supportive, mission‑driven team environment
• Opportunities for growth within a rapidly expanding agency
• Meaningful work that directly impacts clients, their families and caregivers
• Competitive pay and 401k plan