Homecare Client Coordinator

SERENITY HOME HEALTH CARE; South Holland (IL); Presencial; USD 28.000 - 30.000; Tempo integral

Resumo da vaga

Serenity Home Health Care Agency LLC in South Holland, IL is seeking an Administrative Full-Time Clerical coordinator. The role focuses on intake, client care coordination, and maintaining accurate records to ensure quality service and client satisfaction.

Responsibilities include staffing new clients within 48 hours, updating care plans within 1 hour, and proactive weekly outreach. Requires a high school diploma and 2 years in customer service; English fluency is essential.

Qualificações

• Demonstrated customer service and communication skills, problem solving, and attention to detail.
• Technical proficiency in utilizing computers and generating reports.
• Able to speak, read and write English fluently.
• Able to speak other languages is an advantage.

Responsabilidades

• Client accountability and care coordination for all assigned clients.
• Oversee well-being, service coordination, and overall care of clients.
• Complete staffing for new clients within 48 hours; escalate delays to Branch Manager.
• Process updates to client care plans within 1 hour of receiving new information.
• Maintain defined schedule for every active client on the coordinator’s dashboard.
• Record all client-related communications in the client profile accurately.
• Weekly outreach every Friday to clients with services on hold to assess needs.
• Review missed visits weekly and schedule makeup hours.
• Ensure uninterrupted services for IDOA and IDHS clients.
• Begin renewal processes for VA clients at least one month before authorization expiration.
• Ensure completion of monthly client surveys.
• Ensure annual caregiver performance evaluations.

Conhecimentos

Customer service

Communication

Attention to detail

Tech proficiency (computers & reports)

Formação

High school diploma or equivalent

Descrição da vaga

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Admin Full Time Clerical South Holland, South Holland, IL, US

4 days ago Requisition ID: 1107

Salary Range: $20.00 To $22.00 Hourly

Job Summary

Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records.

Key Responsibilities

• Client Accountability


• Responsible for overseeing thewell-being, service coordination, and overall care of all assigned clients.


• Conduct thorough review and verification of all new client profiles to ensure accuracy and completeness.


• New Client Staffing


• Complete staffing for all new clients within48 hours. Any delays must beimmediatelyescalated to the Branch Manager.


• Care Plan Adjustment


• Process all updates to client care plans, including service or schedule changes, within 1 hour of receivingnew information.


• Timely Communication


• Notify supervisors promptly of any changes in client status, details, or care needs to ensure continuity of services.


• Client Scheduling


• Maintain a clearly defined schedule for every active client on the coordinator’s dashboard, regardless of caregiver assignment status.


• Thorough Documentation


• Record allclient‑relatedcommunication in the client profile to ensureaccurate, complete, and compliant documentation.


• Weekly Client Outreach


• Conduct proactive outreach every Friday to all clients whose services are on hold (e.g., hospitalization, rehab, declined services) to assess needs and offer support.


• Missed Visit Management


• Review missed visits weekly and schedule makeup hours for the following week to maintain service continuity.


• Service Terminations


• Upon service termination, promptly close the client’s profile after completing a full investigation and documentation of the termination reason.


• Uninterrupted Services


• Ensure services for IDOA and IDHS clients continue without interruption unless payers explicitly instruct otherwise


• Service Renewal for VA Clients


• Begin the renewal process for VA clients at least one month before authorizationexpirationto prevent service gaps.


• Client Monthly Survey Requirement


• Ensure completion of monthly surveys for all clients under the coordinator’s management.


• Annual Caregiver Performance Evaluation


• Ensure all caregivers serving assigned clients complete an annual performance evaluation.

Required Skills/Abilities

• Demonstrated customer service and communication skills, problem solving, and attention to detail.


• Technical proficiency in utilizing computers and generating reports.


• Able to speak, read and write English fluently.


• Able to speak other languages is an advantage.

Education and Experience

• High school diploma or equivalent.


• 2 years of experience in a customer service role highly preferred

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

Monday to Friday
9:00AM to 5:00PM
40 hours per week