Home Care Client Coordinator

Serenity Home Health Care Agency LLC

South Holland (IL)

Vor Ort

USD 42.000 - 62.000

Vollzeit

Vor 3 Tagen

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Zusammenfassung

Serenity Home Health Care Agency LLC is seeking a Client Coordinator to ensure high-quality, timely, and well‑coordinated care for assigned clients. This role oversees client onboarding, care plan management, scheduling, communication, and documentation to support seamless service delivery.

The Client Coordinator serves as the primary point of contact for clients, caregivers, and internal departments, ensuring that all client needs are addressed promptly, accurately, and in compliance with

Qualifikationen

High school diploma or equivalent.
1–2 years client-facing experience in home care, healthcare, social services, case management or related field.
Customer service experience demonstrating strong communication, empathy and problem-solving skills.

Aufgaben

Oversee wellbeing, service coordination, and overall care of all assigned clients.
Review new client profiles for accuracy and completeness.
Complete staffing for all new clients within 48 hours; escalate delays to Branch Manager.
Process updates to client care plans within 1 hour of receiving information.
Notify supervisors promptly of changes in client status or care needs.
Maintain a clearly defined schedule for every active client on the coordinator’s dashboard.
Record all client-related communication in the client profile for accurate documentation.
Conduct proactive outreach every Friday to clients with services on hold.
Review missed visits weekly and schedule makeup hours.
Close client profiles upon service termination after full investigation and documentation.
Ensure uninterrupted services for IDOA and IDHS clients unless payers instruct otherwise.
Begin renewal process for VA clients at least one month before authorization expiration.
Ensure completion of monthly surveys for all clients under management.
Ensure all caregivers serving clients complete an annual performance evaluation.

Kenntnisse

Communication

Empathy

Problem solving

Customer service

Ausbildung

High school diploma or equivalent

1–2 years client-facing experience in home care / healthcare / social services / case management

Customer service experience demonstrating strong communication, empathy, and problem-solving skills

Jobbeschreibung

Job Summary

The Client Coordinator is responsible for ensuring high-quality, timely, and well‑coordinated care for all assigned clients. This role oversees client onboarding, care plan management, scheduling, communication, and documentation to support seamless service delivery. The Client Coordinator serves as the primary point of contact for clients, caregivers, and internal departments, ensuring that all client needs are addressed promptly, accurately, and in compliance with organizational standards and payer requirements.

Key Responsibilities

Client Accountability
Responsible for overseeing the well‑being, service coordination, and overall care of all assigned clients.
Conduct thorough review and verification of all new client profiles to ensure accuracy and completeness.
New Client Staffing
Complete staffing for all new clients within 48 hours. Any delays must be immediately escalated to the Branch Manager.
Care Plan Adjustment
Process all updates to client care plans, including service or schedule changes, within 1 hour of receiving new information.
Timely Communication
Notify supervisors promptly of any changes in client status, details, or care needs to ensure continuity of services.
Client Scheduling
Maintain a clearly defined schedule for every active client on the coordinator’s dashboard, regardless of caregiver assignment status.
Thorough Documentation
Record all client‑related communication in the client profile to ensure accurate, complete, and compliant documentation.
Weekly Client Outreach
Conduct proactive outreach every Friday to all clients whose services are on hold (e.g., hospitalization, rehab, declined services) to assess needs and offer support.
Missed Visit Management
Review missed visits weekly and schedule makeup hours for the following week to maintain service continuity.
Service Terminations
Upon service termination, promptly close the client’s profile after completing a full investigation and documentation of the termination reason.
Uninterrupted Services
Ensure services for IDOA and IDHS clients continue without interruption unless payers explicitly instruct otherwise
Service Renewal for VA Clients
Begin the renewal process for VA clients at least one month before authorization expiration to prevent service gaps.
Client Monthly Survey Requirement
Ensure completion of monthly surveys for all clients under the coordinator’s management.
Annual Caregiver Performance Evaluation
Ensure all caregivers serving assigned clients complete an annual performance evaluation.

Education and Experience

High school diploma or equivalent.

Minimum 1–2 years of client‑facing experience in home care, healthcare, social services, case management, or a related field
Customer service experience demonstrating strong communication, empathy, and problem‑solving skills

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

Client Coordinator

Job Summary

Key Responsibilities

Client Accountability

Responsible for overseeing the well‑being, service coordination, and overall care of all assigned clients.

Prompt Client Profile Adoption

Conduct thorough review and verification of all new client profiles to ensure accuracy and completeness.

New Client Staffing

Complete staffing for all new clients within 48 hours. Any delays must be immediately escalated to the Branch Manager.

Care Plan Adjustment

Process all updates to client care plans, including service or schedule changes, within 1 hour of receiving new information.

Timely Communication

Notify supervisors promptly of any changes in client status, details, or care needs to ensure continuity of services.

Client Scheduling

Maintain a clearly defined schedule for every active client on the coordinator’s dashboard, regardless of caregiver assignment status.

Thorough Documentation

Record all client‑related communication in the client profile to ensure accurate, complete, and compliant documentation.

Weekly Client Outreach

Conduct proactive outreach every Friday to all clients whose services are on hold (e.g., hospitalization, rehab, declined services) to assess needs and offer support.

Missed Visit Management

Review missed visits weekly and schedule makeup hours for the following week to maintain service continuity.

Service Terminations

Upon service termination, promptly close the client’s profile after completing a full investigation and documentation of the termination reason.

Uninterrupted Services

Ensure services for IDOA and IDHS clients continue without interruption unless payers explicitly instruct otherwise

Service Renewal for VA Clients

Begin the renewal process for VA clients at least one month before authorization expiration to prevent service gaps.

Client Monthly Survey Requirement

Ensure completion of monthly surveys for all clients under the coordinator’s management.

Annual Caregiver Performance Evaluation

Ensure all caregivers serving assigned clients complete an annual performance evaluation.