Homebuyer Experience Specialist

Clayton Homes; Greenville (NC); Hybrid; USD 41,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401K

Parental leave

Employee Assistance Programs

Paid time off

Paid holidays

Clayton Impact volunteering

Job summary

Clayton Retail is seeking a Sales Processor to deliver best-in-class customer service and guide customers through the home buying journey. You will coordinate communications among buyers, sales professionals, lenders, and closer teams to ensure accurate, timely progress and closing readiness.

The role emphasizes urgency balanced with accuracy, data integrity, and proactive follow-up, while maintaining a professional, team‑oriented approach in a fast-paced environment.

Qualifications

• Strong verbal communication and ability to educate customers through the buying process.
• Operate with urgency while maintaining accuracy and attention to detail.
• Maintain professional demeanor and team orientation.
• Must be reliable and able to manage multiple tasks.

Responsibilities

• Establish ongoing relationships by delivering best-in-class customer service.
• Assist and educate customers throughout the home buying process.
• Coordinate next steps and items required with all parties involved in the purchase.
• Educate customers on loan application information and estimates for closing.

Skills

Customer service

Verbal communication

Multitasking

Problem solving

Attention to detail

Tools

Microsoft Office

Excel

Job description

Clayton Retail is seeking a Sales Processor to deliver best-in-class customer service and guide customers through the home buying journey. You will coordinate communications among buyers, sales professionals, lenders, and closer teams to ensure accurate, timely progress and closing readiness.

The role emphasizes urgency balanced with accuracy, data integrity, and proactive follow-up, while maintaining a professional, team‑oriented approach in a fast-paced environment.