Homebuyer Experience Specialist

Sekisui House U.S., Inc.; Apollo Beach (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Life insurance

Disability coverage

Pet insurance

Home purchase discounts

Job summary

Sekisui House U.S., Inc. is seeking an entry‑level Community Sales Assistant in Apollo Beach, FL to support the sales process and customer interactions. You will help with tours, CRM data, and marketing materials while learning homebuilding operations and the mortgage process alongside the sales team.

You'll gain exposure to model home operations and promotional events, with a team‑oriented environment that emphasizes professional development and customer service excellence.

Qualifications

• High school diploma or equivalent.
• Up to 1 year of relevant professional experience.
• Basic familiarity with customer service or administrative work.
• Real Estate License preferred.

Responsibilities

• Greet visitors and assist with initial customer interactions to ensure a welcoming and professional first impression.
• Support Community Sales Consultants by standing in as needed, assisting with tours, and addressing routine buyer inquiries.
• Maintain accurate prospect, visitor, and sales-related data in CRM, tracking tools, and other systems.
• Prepare and maintain model homes, sales offices, and marketing materials to ensure a polished and organized environment.
• Support onsite events, community activities, and promotional initiatives.
• Assist with administrative tasks, including contract preparation, paperwork, and reporting.
• Monitor inventory of sales materials, supplies, and model home readiness.
• Participate in training and development programs to build knowledge of products, sales processes, and homebuilding operations.
• Support communication between customers, sales team members, and other departments to facilitate smooth handoffs and a positive experience.
• Conduct follow-up with prospects with the guidance of sales team members.
• Learn and understand local market, including competitor pricing, floor plans, and options offered.
• Participate in sales simulations with sales team members to refine sales skills.
• Work closely with mortgage team to learn the mortgage process, to provide customers with a seamless experience.

Skills

Strong communication

Customer service

Organizational skills

Attention to detail

Team-oriented

Adaptability

Education

Real Estate license

Bachelor’s degree or equivalent

High school diploma or equivalent

Tools

CRM systems

Job description

Sekisui House U.S., Inc. is seeking an entry‑level Community Sales Assistant in Apollo Beach, FL to support the sales process and customer interactions. You will help with tours, CRM data, and marketing materials while learning homebuilding operations and the mortgage process alongside the sales team.

You'll gain exposure to model home operations and promotional events, with a team‑oriented environment that emphasizes professional development and customer service excellence.