Homebuyer Experience & Partnerships Lead

Paycom; Charlotte (NC); On-site; USD 70,000 - 75,000; Full time

Job summary

Habitat Charlotte Region is seeking a Homebuyer Experience Manager in Charlotte, NC. This exempt, full-time role oversees the homebuyer journey, readiness education, and family services coordination to ensure a seamless and empowering path toward homeownership.

The position partners with the Family Services team to screen, educate, and guide prospective homebuyers, while building community partnerships and supervising staff and volunteers. Salary ranges from $70,000 to $75,000 annually.

Qualifications

• Bachelor's degree required.
• 5+ years' experience in relationship building and case management.
• Strong interpersonal, communication, and presentation skills.
• Ability to engage individuals from diverse backgrounds.
• Experience with CRM systems (Homekeeper, Talent LMS, Smartsheet or similar) strongly preferred.

Responsibilities

• Serve as the primary point of contact for prospective homebuyers throughout the homebuyer journey.
• Guide families through each stage of the Habitat Charlotte Region homebuyers journey by providing clear communication, education, encouragement and accountability.
• Conduct regular points of contact to reinforce program requirements and celebrate milestones to maintain engagement and motivation.
• Identify barriers to success and coordinate resources or support to help families stay on track.
• Coordinate referrals for applicants who are not currently eligible for homeownership, connecting them with services such as financial coaching, workforce development, or credit improvement.
• Build and maintain relationships with community organizations that support financial stability and homeownership readiness.
• Coordinate referrals for applicants who are not currently eligible for homeownership, connecting them with services such as financial coaching, workforce development, or credit improvement.
• Maintain accurate records of family engagement, communications, and progress throughout the homeownership program.

Skills

Relationship building

Case management

Interpersonal skills

Communication skills

Presentation skills

Diversity engagement

Education

Bachelor's degree

Tools

Homekeeper

Talent LMS

Smartsheet

Job description

Habitat Charlotte Region is seeking a Homebuyer Experience Manager in Charlotte, NC. This exempt, full-time role oversees the homebuyer journey, readiness education, and family services coordination to ensure a seamless and empowering path toward homeownership.

The position partners with the Family Services team to screen, educate, and guide prospective homebuyers, while building community partnerships and supervising staff and volunteers. Salary ranges from $70,000 to $75,000 annually.