Retail Sales Associate — Customer Experience & Upsell

Habitat Charlotte Region; Charlotte (NC); On-site; USD 20,000 - 29,000; Full time

Job summary

Habitat Charlotte Region Sales Associate role located in Charlotte, NC, focuses on delivering exceptional customer service and supporting the sales team to hit targets.

The position requires a high school diploma (BA preferred), 2+ years in sales or customer service, and retail experience is desirable. You will be part of a team that promotes the company values and maintains store standards.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in Business, Marketing, or related field preferred.
• Minimum of 2 years of experience in a sales or customer service role.
• Retail experience is highly desirable.

Responsibilities

• Greet customers and ascertain their needs to provide assistance and information on product features.
• Maintain a high level of product knowledge to effectively communicate benefits and features to customers.
• Assist in achieving sales goals by actively promoting products and upselling when appropriate.
• Ensure the sales floor is well-organized, clean, and visually appealing to enhance the customer shopping experience.
• Process transactions accurately and efficiently using the point-of-sale system.
• Handle customer inquiries and complaints professionally, providing solutions and escalating issues when necessary.
• Collaborate with team members to achieve store goals and maintain a positive work environment.
• Participate in inventory management, including restocking shelves and conducting inventory counts.
• Support promotional activities and special events to drive customer engagement and sales.
• Adhere to company policies and procedures, ensuring compliance with all safety and security standards.

Skills

Customer service

Communication

Teamwork

Time management

POS systems

Problem solving

Attention to detail

Education

High school diploma or equivalent

Bachelor’s degree in Business/Marketing or related field

Tools

Point-of-Sale system

Job description

Habitat Charlotte Region Sales Associate role located in Charlotte, NC, focuses on delivering exceptional customer service and supporting the sales team to hit targets.

The position requires a high school diploma (BA preferred), 2+ years in sales or customer service, and retail experience is desirable. You will be part of a team that promotes the company values and maintains store standards.