Home Warranty Technician: Carpentry & Repairs Pro

D.R. Horton, Inc.; Albuquerque (NM); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(K)

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation, Sick, Personal Time and Hols

Job summary

D. R. Horton, Inc. is seeking a Customer Service Technician to maintain high customer satisfaction by facilitating warranty requests and coordinating repairs. The role involves performing repairs or scheduling subcontractors to address homeowner issues after closing.

Essential duties include evaluating repairs for warrantability, processing work orders, and ensuring timely, compliant completion. The candidate should be able to travel overnight and work overtime as required.

Qualifications

• High school diploma or GED is required.
• Three or more years related experience, including carpentry work, drywall, texture repair and painting.
• Must have a vehicle with a valid driver’s license and be willing to drive among designated communities.

Responsibilities

• Evaluate homeowner repair issues to determine warrantable items.
• Process work orders and provide repairs or schedule subcontractors.
• Perform repairs (carpentry, drywall, texture repair, painting).
• Schedule and manage subcontractors for warranty repairs.
• Ensure repairs meet compliance standards and complete warranty obligations.
• Develop rapport with subcontractors and homeowners and follow up as needed.
• Handle charge-back documentation and invoices.

Skills

Customer service

Communication

Independence

Time management

Problem-solving

Education

High school diploma or GED

Tools

MS Office

DRH Warranty app

Job description

D. R. Horton, Inc. is seeking a Customer Service Technician to maintain high customer satisfaction by facilitating warranty requests and coordinating repairs. The role involves performing repairs or scheduling subcontractors to address homeowner issues after closing.

Essential duties include evaluating repairs for warrantability, processing work orders, and ensuring timely, compliant completion. The candidate should be able to travel overnight and work overtime as required.