Customer Experience & Warranty Leader

KB Home; Idaho; In loco; USD 95.000 - 125.000; Tempo pieno

Descrizione del lavoro

KB Home in Idaho seeks an experienced Customer Service Area Manager to lead CSR teams, coordinate warranty work, and partner with the Director of Customer Service to assign communities and claims.

You will drive customer satisfaction, manage escalations, review claims, and support field procurement, with travel within designated region and on-site commitment. Join a company known for customer obsession and growth opportunities.

Competenze

• Minimum five years in customer service within homebuilding/real estate or related field.
• Proven leadership and accountability in team management.
• Strong communication and conflict-resolution skills.

Mansioni

• Lead and motivate CSR team and coordinators to deliver warranty work per standards.
• Oversee warranty requests to meet timeframes, quality, and budget; monitor CSI score.
• Drive customer satisfaction and timely follow-ups across claims.
• Resolve escalated customer concerns including regulatory and legal issues.
• Coordinate with Purchasing and Operations; participate in weekly leadership reviews.
• Support product refinement via inspections of homes under construction.

Conoscenze

Team leadership

Customer service

Conflict resolution

Communication skills

Analytical thinking

Formazione

High school diploma or equivalent

Associate or Bachelor's degree preferred

Construction management training

Descrizione del lavoro

KB Home in Idaho seeks an experienced Customer Service Area Manager to lead CSR teams, coordinate warranty work, and partner with the Director of Customer Service to assign communities and claims.

You will drive customer satisfaction, manage escalations, review claims, and support field procurement, with travel within designated region and on-site commitment. Join a company known for customer obsession and growth opportunities.