Home Warranty Experience Leader

taylormorrison; Florida; On-site; USD 55,000 - 75,000; Full time

Job summary

Taylor Morrison in Florida is seeking a Community Warranty Manager I to deliver exceptional service to homeowners. You will enter data into BuildPro, review warranty items, and coordinate subcontractors to complete timely repairs.

You must have a high school diploma with at least 18 months in customer service and ideally one year in residential construction; strong communication, organization, and problem-solving skills are essential, plus ability to travel locally.

Qualifications

• Minimum 18 months in a customer service-related role.
• 1 year of residential construction experience preferred.
• Excellent communication skills.
• Proficient with computers and company systems.

Responsibilities

• Enter data into BuildPro accurately and timely.
• Review homeowner warranty issues and determine validity.
• Coordinate and schedule subcontractors for warranty repairs.
• Provide timely, courteous updates to homeowners and collect necessary documentation.
• Maintain weekly tracking of outstanding warranty work orders and close all items.
• Process building permits and related forms as required.

Skills

Customer service

Communication

Time management

Organized

Attention to detail

Problem solving

Multi-tasking

Travel locally

Education

High School Diploma

Tools

BuildPro

Job description

Taylor Morrison in Florida is seeking a Community Warranty Manager I to deliver exceptional service to homeowners. You will enter data into BuildPro, review warranty items, and coordinate subcontractors to complete timely repairs.

You must have a high school diploma with at least 18 months in customer service and ideally one year in residential construction; strong communication, organization, and problem-solving skills are essential, plus ability to travel locally.