Technology Support Specialist

Testing Site - JPMC; Broomfield (CO); On-site; USD 42,000 - 62,000; Full time

Job summary

Testing Site - JPMC is seeking a Technology Support Specialist to provide first-line support for hardware, software, and technology issues in a dynamic corporate environment.

You will use live chat and service requests to diagnose and resolve problems, document outcomes, and help maintain high levels of customer satisfaction. This role emphasizes efficient issue resolution and continuous process improvement within a data center context.

Qualifications

• Up to 6 months of experience in first-contact end-user support.
• Experience with live chat and incident/service requests.
• Ability to document outcomes while balancing tasks.

Responsibilities

• Provide basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures.
• Utilize established problem-solving techniques and diagnostic tools to identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality.
• Apply knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems.
• Contribute to the improvement of processes by identifying optimization areas and providing feedback on potential solutions.

Skills

Problem solving

End-user support

Live chat support

Documentation

Time management

Tools

Live chat tools

Incident management

Runbooks

Job description

Step into the role of technology support, where your expertise shapes the seamless tech experience in a dynamic cultural environment.

As a Technology Support Specialist in Corporate Data Center Services Team, you are a key part of a team that leverages best practices to support day-to-day technology activities. Your role involves assisting and troubleshooting hardware, software, and technology issues within the firm. You are committed to executing with efficiency and are focused on continuous improvement in service delivery, all while upholding a high level of customer satisfaction.

Job responsibilities

• Provide basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures
• Utilize established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality
• Apply emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems
• Contribute to the improvement of processes and procedures by identifying optimization areas and providing feedback on potential solutions

Required qualifications, capabilities, and skills

• Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support
• Exposure to support communication and resolution tools such as live chat, incident/service request management, and runbooks to help solve system issues
• Baseline knowledge of typical technology operational issues
• Ability to balance tasks while documenting outcomes

Preferred qualifications, capabilities, and skills

• Familiarity with troubleshooting techniques for hardware, software, and technology systems
• Capability to document issues, procedures, and root cause analysis