Home Shopping Ops Manager — Fulfillment & Customer Focus

Tom Thumb Supermarket

Dallas (TX)

On-site

USD 52,000 - 76,000

Full time

23 hours ago
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Benefits offered by this job

Weekly pay
Discounts
Health benefits
401k and more
Paid time off
Career development
Inclusive environment

Job summary

Albertsons Companies, a leader in grocery retail, seeks a Home Shopping Department Manager to lead daily fulfillment operations and ensure accurate and timely order completion. You will support customer satisfaction while driving digital sales growth in a fast-paced, hands-on environment.

Join a team that values service, organization, and operational excellence as you manage high-volume fulfillment, train staff, and uphold food safety and quality standards.

Qualifications

  • Excellent customer service and communication skills.
  • Experience in people management, coaching and team-building.
  • Ability to work in a fast-paced, high-volume environment with adaptability.
  • Flexible availability including early mornings, evenings, weekends and holidays.

Responsibilities

  • Oversee daily Home Shopping Department operations ensuring accurate order fulfillment.
  • Deliver an exceptional pick-up and delivery experience while resolving customer concerns, substitutions, and refunds professionally.
  • Coordinate end-to-end fulfillment processes including picking, staging, dispensing, and delivery coordination.
  • Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
  • Monitor key performance metrics such as order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction.
  • Create and manage schedules aligned with order volume, peak demand, and productivity expectations.
  • Partner with department leaders to address inventory availability and out-of-stocks impacting orders.
  • Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture.
  • Ensure compliance with food safety, sanitation, quality, and company operational standards.

Skills

Customer service
People management
Organization
Time management
Problem solving
Communication

Job description

Albertsons Companies, a leader in grocery retail, seeks a Home Shopping Department Manager to lead daily fulfillment operations and ensure accurate and timely order completion. You will support customer satisfaction while driving digital sales growth in a fast-paced, hands-on environment.

Join a team that values service, organization, and operational excellence as you manage high-volume fulfillment, train staff, and uphold food safety and quality standards.

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