Home Shopping Ops Manager — Fulfillment & Customer Focus

Tom Thumb Supermarket; Dallas (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Weekly pay

Discounts

Health benefits

401k and more

Paid time off

Career development

Inclusive environment

Job summary

Albertsons Companies, a leader in grocery retail, seeks a Home Shopping Department Manager to lead daily fulfillment operations and ensure accurate and timely order completion. You will support customer satisfaction while driving digital sales growth in a fast-paced, hands-on environment.

Join a team that values service, organization, and operational excellence as you manage high-volume fulfillment, train staff, and uphold food safety and quality standards.

Qualifications

• Excellent customer service and communication skills.
• Experience in people management, coaching and team-building.
• Ability to work in a fast-paced, high-volume environment with adaptability.
• Flexible availability including early mornings, evenings, weekends and holidays.

Responsibilities

• Oversee daily Home Shopping Department operations ensuring accurate order fulfillment.
• Deliver an exceptional pick-up and delivery experience while resolving customer concerns, substitutions, and refunds professionally.
• Coordinate end-to-end fulfillment processes including picking, staging, dispensing, and delivery coordination.
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems.
• Monitor key performance metrics such as order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction.
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations.
• Partner with department leaders to address inventory availability and out-of-stocks impacting orders.
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture.
• Ensure compliance with food safety, sanitation, quality, and company operational standards.

Skills

Customer service

People management

Organization

Time management

Problem solving

Communication

Job description

Albertsons Companies, a leader in grocery retail, seeks a Home Shopping Department Manager to lead daily fulfillment operations and ensure accurate and timely order completion. You will support customer satisfaction while driving digital sales growth in a fast-paced, hands-on environment.

Join a team that values service, organization, and operational excellence as you manage high-volume fulfillment, train staff, and uphold food safety and quality standards.