Home Services Operations Manager

USER FRIENDLY HOME SERVICES LLC; Louisville (KY); On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Paid time off

401K

Job summary

Sal’s Heating, Cooling, Plumbing & Sewer in Louisville, KY seeks an experienced General Manager to lead operations, develop teams, and drive growth while delivering exceptional customer experiences.

You will oversee HVAC, Plumbing, Sewer, Sales, Service, Installation and Customer Experience, recruiting top talent and building high-performing teams. A competitive base salary plus bonus supports growth and profitability.

Qualifications

• Minimum of 5 years of GM or higher executive leadership within HVAC/Plumbing.
• Proven success leading multi-department service organizations.
• Strong financial acumen with budgets, profitability and operational performance.
• Proven ability to build, develop, and lead high-performing teams.
• Experience implementing processes, systems, and operational improvements.
• Exceptional leadership, communication, and decision-making skills.
• Ability to balance strategic planning with day-to-day operational leadership.

Responsibilities

• Provide day-to-day leadership for Louisville operations.
• Develop and execute strategic plans that drive sustainable growth and profitability.
• Lead, coach, and mentor department managers while fostering a culture of accountability and excellence.
• Monitor and improve KPIs across all departments.
• Collaborate with ownership to establish company goals, budgets, and long-term initiatives.
• Improve operational efficiency while maintaining exceptional customer satisfaction.
• Recruit, develop, and retain top talent throughout the organization.
• Ensure company policies, procedures, and safety standards are consistently followed.
• Analyze financial reports, operational metrics, and performance data to make informed business decisions.
• Identify opportunities for process improvements and implement scalable systems.
• Maintain a positive, team-oriented culture built on integrity, communication, and continuous growth.

Skills

Leadership

Strategic planning

People development

Operations management

KPI analysis

Customer experience

Tools

ServiceTitan

Job description

Description

Come build something legendary with Sal’s Heating, Cooling, Plumbing & Sewer - a Premier Employer and HVAC/Plumbing Organization in the Louisville area! We're looking for an experienced, driven, detail oriented and highly accountable General Manager to lead our operations, develop our teams, and help take our company to the next level. If you’re the type of leader who gets excited by growing revenue, developing people, creating winning cultures, and crushing goals, keep reading.

We’ve built an incredible reputation by doing things the right way:

• Over 50 years serving customers
• Thousands of 5-star reviews
• Industry-leading marketing
• Cutting-edge technology
• A company that invests heavily in its people

The ideal candidate will have 5+ years of previous experience within the HVAC and Plumbing Industries in either a Leadership or Management role. This position is responsible for directly leading, overseeing and managing the daily operations of our Louisville location. This is not an entry-level leadership role. We're seeking someone with a proven history of successfully managing an HVAC/Plumbing company, building high-performing teams, driving operational excellence, and producing measurable business results. If you're a strategic leader who thrives on accountability, continuous improvement, and developing people while delivering exceptional customer experiences, we'd love to meet you.

You’ll lead every department including:

• HVAC
• Plumbing
• Sewer
• Sales
• Service
• Installation
• Customer Experience

You’ll recruit top talent, coach leaders, build accountability, improve profitability, and create an environment where people love coming to work.

You’ll drive growth while never compromising the customer experience that built our reputation.

You will be expected to Lead and motivate a team of employees to achieve high levels of productivity and customer satisfaction. Collaborate with other leaders as needed to streamline processes and improve efficiency. Build and maintain strong relationships with clients, vendors, and stakeholders. Identify opportunities for growth and expansion in the market. Stay up to date on industry trends and best practices. Ensure the operations remain compliant with company policies and procedures while maintaining a safe and positive working environment for our employees.

Why you Should join our team?

• Industry Leading Total Compensation Plans
• Medical, Dental and Vision Insurance
• Company paid Life and Disability insurance
• EIGHT Paid Company Holidays
• One (1) Paid floating holiday
• Generous Company Paid Personal Time Off
• 401K
• A place you LOVE to come to work each day and so much more!

What You'll Do -

• Provide day-to-day leadership for all Louisville operations.
• Develop and execute strategic plans that drive sustainable growth and profitability.
• Lead, coach, and mentor department managers while fostering a culture of accountability and excellence.
• Monitor and improve key performance indicators (KPIs) across all departments.
• Collaborate with ownership to establish company goals, budgets, and long-term initiatives.
• Improve operational efficiency while maintaining exceptional customer satisfaction.
• Recruit, develop, and retain top talent throughout the organization.
• Ensure company policies, procedures, and safety standards are consistently followed.
• Analyze financial reports, operational metrics, and performance data to make informed business decisions.
• Identify opportunities for process improvements and implement scalable systems.
• Maintain a positive, team-oriented culture built on integrity, communication, and continuous growth.

Preferred -

• Experience with ServiceTitan or similar field service management software.
• Strong understanding of residential and commercial service operations.
• Experience overseeing sales, customer service, dispatch, field operations, and administrative teams.
• History of driving company growth while maintaining exceptional customer satisfaction.

What Makes You Successful -

• You lead by example. You remain calm under pressure and solve problems proactively
• Revenue growth and Increased Profitability
• You value honesty, ownership, and continuous improvement
• High Employee Retention
• You understand that developing people is just as important as growing revenue.
• Five-star customer experiences
• Safety being a top priority within the operations
• A team that believes they can accomplish anything

You’re Probably Our Person If You…

• Love competition and winning.
• Hold people accountable while earning their respect.
• Build high-performing teams.
• Know how to read KPIs and make decisions from data.
• Have experience leading a $10M+ service business (HVAC, plumbing, home services preferred).
• Believe culture is everything.
• Are obsessed with delivering an incredible customer experience.

We’re a fast-growing home service company that believes great people deserve great opportunities! If you’re looking for a place where your ideas matter, your leadership makes an impact, and your success is rewarded, you’ll fit right in. Ready to lead an incredible team, grow a business, and leave a lasting legacy? If we have described you in this posting and you are an inspired, and a highly motivated individual with a passion for leadership and have the necessary HVAC and Plumbing Operations experience, we would love to hear from you today! We provide a solid, competitive base salary range of $100,000 - $160,000 annually, complemented by an aggressive bonus structure tied directly to growth and profitability.

Requirements

Required Qualifications -

• Minimum of 5 years of experience as a General Manager or higher executive leadership position within a HVAC / Plumbing company.
• Demonstrated success leading multi-department service organizations.
• Strong financial acumen with experience managing budgets, profitability, and operational performance.
• Proven ability to build, develop, and lead high-performing teams.
• Experience implementing processes, systems, and operational improvements.
• Exceptional leadership, communication, and decision-making skills.
• Ability to effectively balance strategic planning with day-to-day operational leadership.