Home Services HVAC Service Delivery Lead

Torrey Holistics; Austin (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Airtron Heating & Air Conditioning in Austin seeks an HVAC Service Delivery Lead to elevate customer experience and field performance. You will coach a team of residential service technicians, drive on-time delivery, and ensure safety and SOP adherence while continuously improving operations.

This role requires strong leadership, customer service excellence, and hands-on problem solving. The position involves heavy field coordination, travel to job sites, and collaboration with stakeholders to

Qualifications

• 5+ years in HVAC/field service or related trade; residential experience preferred.
• 3+ years leading field teams (supervisor/foreman) required.
• Strong customer service orientation and team development.
• Excellent communication and organizational skills; solutions-focused.

Responsibilities

• Coach and mentor a crew of residential service technicians; recruit and retain top talent.
• Embed a customer-first culture; support escalations and complex diagnostics as needed.
• Own daily scheduling, routing, and resource planning for on-time, quality delivery.

Skills

Leadership

Customer service

Communication

Organized

Driver's license

Microsoft Office

Tools

Microsoft Office

Job description

Why AirtronFor 40+ years, Airtron Heating & Air Conditioning has been the trusted neighbor for residential HVAC. We show up, we do quality work, and we treat customers—and teammates—with respect. Join our Austin team and help us deliver dependable comfort to homeowners across the area.Role Snapshot: HVAC Service Delivery LeadMissionElevate customer experience and field performance by developing people, optimizing operations, and ensuring safe, consistent service.What You’ll LeadPeople Leadership: Coach, mentor, and grow a high-performing crew of residential service technicians; recruit and retain top talent.Customer Excellence: Embed a customer-first culture; personally support escalations and complex diagnostics when needed.Operational Control: Drive daily scheduling, routing, and resource planning (materials, tools, vehicles, inventory) for on-time, on-quality delivery.Safety & Compliance: Enforce safety protocols, company policies, and SOPs.Performance Management: Monitor quality metrics, customer feedback, and productivity; turn insights into action.Continuous Improvement: Streamline processes to increase efficiency and consistency.Asset Stewardship: Protect company property—vehicles, equipment, tools, and stock.What You Bring5+ years in HVAC/field service or related trade; residential experience preferred.3+ years leading field teams (supervisor/lead/foreman level).Strength in customer service and team development.Excellent communicator, organized, and solution-oriented.Proficient with Microsoft Office.Valid driver’s license.Bonus: Prior HVAC Sales and Service Supervisor background.Environment & DemandsFast-paced, open office with frequent travel by vehicle to jobs and customer homes.Indoor/outdoor work in all weather using appropriate PPE.Physical CapabilitiesLift/move up to 20 lbs frequently.Operate a motorized passenger vehicle.Use required PPE: hard hat, safety glasses, ear protection, masks/respirators, reflective vests, gloves, safety-toe construction-grade boots.Stand, walk, or sit for long periods.Hear and understand speech/other sounds for safe phone and equipment operation.Normal depth perception; near/far/peripheral vision with correction if needed.Clear verbal communication.Data entry via keyboard or 10-key keypad.Reach overhead and use arms/hands to grasp, hold, lift, turn, push, and pull tools/objects.Core ProficienciesHVACHeating and Air ConditioningEqual Opportunity StatementAirtron is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.Additional NoteThis overview highlights key responsibilities and requirements; as our business evolves, duties may be adjusted to meet operational needs.