Home Services Supervisor

Torrey Holistics; Austin (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Airtron in Austin, TX is seeking a Service Supervisor to lead a team of service technicians and deliver safe, high-quality HVAC service. You will coach staff, coordinate day-to-day operations, and maintain a customer-first approach to resolve issues efficiently.

The role emphasizes safety, reliability, and continuous improvement, with responsibilities spanning staffing, scheduling, compliance, and performance monitoring. Travel to customer sites is required as needed.

Qualifications

• 5+ years in HVAC, field service, or related industry.
• 3+ years leading field service teams.
• Strong customer service and team development skills.
• Excellent communication and problem-solving abilities.
• Proficient with Microsoft Office applications.

Responsibilities

• Lead, coach, and develop a high-performing service team.
• Foster a customer-first culture focused on professionalism, responsiveness, and quality.
• Ensure safe, efficient, and productive day-to-day service operations.
• Support technicians in resolving customer concerns and delivering exceptional service.
• Monitor service quality, customer feedback, and operational performance.
• Coordinate staffing, scheduling, materials, and resources to meet customer needs.
• Ensure compliance with safety standards, company policies, and operational procedures.
• Recruit, train, and retain top talent.
• Identify opportunities to improve processes, efficiency, and the customer experience.

Skills

Leadership

Customer service

Communication

Problem-solving

Tools

MS Office

Job description

Summary:If you're a people-focused leader who thrives on developing teams, solving customer challenges, and delivering exceptional service, Airtron wants to hear from you. Join us as a Service Supervisor and help create outstanding experiences for our customers while leading a team committed to safety, quality, and excellence.What You'll DoLead, coach, and develop a high-performing team of service technicians.Foster a customer-first culture focused on professionalism, responsiveness, and quality.Ensure safe, efficient, and productive day-to-day service operations.Support technicians in resolving customer concerns and delivering exceptional service.Monitor service quality, customer feedback, and operational performance.Coordinate staffing, scheduling, materials, and resources to meet customer needs.Ensure compliance with safety standards, company policies, and operational procedures.Recruit, train, and retain top talent.Identify opportunities to improve processes, efficiency, and the customer experience.Protect company assets, including vehicles, tools, equipment, and inventory.Minimum Qualifications5+ years of HVAC, field service, or related industry experience.3+ years of leadership experience managing field teams.Strong customer service and team development skills.Excellent communication, organization, and problem-solving abilities.Proficiency with Microsoft Office applications.Preferred Qualifications:Prior experience as a HVAC Sales and Service SupervisorWorking Conditions:Open office environmentFast-paced environmentTravel by vehicle to and from work locationsOccasional exposure to customer homes as neededComfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold and wind) while wearing appropriate PPEPhysical Requirements:Must be able to lift/move up to 20 pounds frequentlyMust be able to drive and operate a motorized passenger vehicleMust be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work bootsMust be able to adhere to long periods of standing, walking or sittingAbility to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safelyWith natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perceptionAbility to express or exchange ideas by means of the spoken word to impart oral information to othersAbility to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypadMust be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools