Home Services Dispatch Specialist

Ace Handyman Lake Norman; Mooresville (NC); On-site; USD 21,000 - 26,000; Full time

Job summary

Ace Handyman Lake Norman is seeking a Customer Service Representative to handle calls, emails, and online inquiries in the Lake Norman area. You will listen to homeowners, estimate time for jobs using our guidelines, and dispatch the right craftsmen with necessary details to the field.

The role emphasizes building relationships with repeat clients, coordinating with a team of professionals, and maintaining high standards of service and customer satisfaction in the local community.

Qualifications

• Excellent verbal and written communication skills with a warm, professional phone presence.
• Comfortable using computers, scheduling software, and navigating multiple tabs or programs at once.
• Strong attention to detail and the ability to organize schedules logically.
• A reliable, punctual approach to work and a desire to contribute to a positive team culture.

Responsibilities

• Answer incoming calls and online inquiries from residential and commercial customers.
• Listen to customer needs, ask clarifying questions, and recommend appropriate services.
• Schedule and dispatch craftsmen based on their skills, location, and availability.
• Provide clear, accurate pricing and job estimates using our established pricing guide.
• Follow up with customers after their service to ensure satisfaction.
• Perform light administrative duties, including processing payments and updating customer records.

Skills

Communication skills

Phone presence

Computer skills

Attention to detail

Punctuality

Education

High school diploma or equivalent

Tools

Dispatching software

Job description

Ace Handyman Lake Norman is seeking a Customer Service Representative to handle calls, emails, and online inquiries in the Lake Norman area. You will listen to homeowners, estimate time for jobs using our guidelines, and dispatch the right craftsmen with necessary details to the field.

The role emphasizes building relationships with repeat clients, coordinating with a team of professionals, and maintaining high standards of service and customer satisfaction in the local community.