Home Services Coordinator & Customer Experience

Ace Handyman Services Acworth; Acworth (GA); On-site; USD 23,000 - 32,000; Full time

Job summary

Ace Handyman Services Acworth is hiring a Team Coordinator to be the heartbeat of our local office. You will connect homeowners with skilled craftsmen and keep daily operations running smoothly, from calls to scheduling and follow-up.

In this full-time onsite role in Acworth, GA you will handle 50+ calls daily, coordinate field schedules, and maintain accurate records. Excellent communication and organization are essential to success.

Qualifications

• Must be able to work full-time onsite at Acworth, GA office.
• Experience handling 50+ calls per day with a warm, helpful demeanor.
• Excellent verbal and written communication skills.
• Strong computer literacy including email, internet research, and scheduling or CRM software.
• Outstanding organizational skills and attention to detail.

Responsibilities

• Manage 50+ incoming calls per day and answer customer questions.
• Coordinate schedules for field craftsmen and optimize travel time.
• Follow up with customers after service to ensure satisfaction.
• Handle daily administrative tasks, data entry, filing, and basic email correspondence.

Skills

Phone handling

Customer service

Communication

Organizational skills

Computer literacy

Tools

Scheduling software

Customer database software

Job description

Ace Handyman Services Acworth is hiring a Team Coordinator to be the heartbeat of our local office. You will connect homeowners with skilled craftsmen and keep daily operations running smoothly, from calls to scheduling and follow-up.

In this full-time onsite role in Acworth, GA you will handle 50+ calls daily, coordinate field schedules, and maintain accurate records. Excellent communication and organization are essential to success.