Customer Sales Representative

Ace Handyman Services Roswell; Roswell (GA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Opportunity for advancement

Bonus based on performance

Job summary

A leading home repair company in Roswell, GA is seeking a Customer Service Coordinator to manage customer communications, provide logistical support, and enhance service delivery. Candidates should have strong organizational and communication skills, a background in customer service or sales, and experience with scheduling and dispatch software like ServiceTitan. The role offers an hourly rate of $18.00 - $20.00 and the chance to advance within a supportive team environment.

Qualifications

• At least 5 years of customer-facing experience.
• At least 5 years of service dispatch scheduling experience.
• Experience in phone sales with a confident and engaging manner.

Responsibilities

• Facilitate calls to educate and sell repair services.
• Organize work and project schedules for craftsmen.
• Provide logistical support for craftsmen regarding material ordering.

Skills

Organizational skills

Customer service experience

Verbal communication

Written communication

Sales experience

Technology skills

Multitasking

Tools

ServiceTitan

MS Excel

Microsoft Teams

Microsoft Word

Job description

ONLINE APPLICATION PROCESS ONLY: NO ADDITIONAL INFORMATION IS AVAILABLE
Administrative professionals-- are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales and service career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers.

• Opportunity for advancement
• Bonus based on performance

In this role you will facilitate calls to educate and sell our customers on the types of repair services & solutions we provide as well as our service model. Some social media management and engagement experience is a plus!

Job Responsibilities

As a Customer Service Coordinator, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen/handyman. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.

Your specific duties in this role will include:

• #1 Priority - Answer phone within 3 rings
• Respond to job leads in a timely manner
• Coordinating the schedule and material ordering for multiple craftsmen and projects
• Utilizing our dispatching & schedule management software (ServiceTitan)
• Returning customers calls as needed and following up with past customers
• Assist in solving operational logistics to ensure a smooth customer journey

Job Requirements

We are looking for a professional who is highly organized and detail-oriented, with a strong administrative background and a strong outreach experience. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen/handyman. You will also need a strong solution‑focused attitude and be quick on your feet.

Specific qualifications for the role include:

• Support flexible hours ranging between 7:30am - 5:30pm
• At least 5 years of service dispatch scheduling experience
• At least 5 years of direct customer‑facing experience
• Social media management and engagement a plus
• Exceptional phone sales experience (Confident & Engaging)
• Excellent technology skills a must (ServiceTitan, MS Excel, Teams, Word)
• Great multitasking and prioritization skills
• Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus
• Managing service crew members and schedules

Build fun and rewarding career with an industry leader!Apply now!

Compensation: $18.00 - $20.00 per hour

The 800+ Craftsmen who represent our Brand are the heart and soul of our turn‑key, white‑glove home repair, maintenance, and improvement service.They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting “Show Me All Jobs” above.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

Do you have at least 1 year of ServiceTitan experience? *

Do you have phone sales experience and are you excited to make a sale? (In-Office 100%) *

Do you live within 10 miles of 45 W Crossville Rd. Roswell, GA *

Do you require health insurance? *

Referral code from a current employee If no code provided, add their name instead.

What Makes Ace Handyman Services Unique?

Ace Handyman ServicesCraftsmen are empowered and given much more flexibility than others in our industry. For example, they are in charge of their own job sites, and given the freedom to interact directly with Homeowners and Property Managers to suggest work that will improve safety, preserve their largest investment, and truly help them to love their homes and commercial buildings.

Ace Handyman Services’ work itself is often indoors in temperature-controlled environments, and is primarily of lighter‑duty than new construction projects. There are Franchise Owners and Office Managers to assist with the day‑to‑day operations and administrative side of the business allowing our Craftsmen to focus on the tasks at‑hand and provide our customers with professional services that delight our customers. Our Franchise Owners are successful, business‑savvy individuals, who are ethical and treat their Staff like Family. The safety and well‑being of TEAM members is a top priority. Many of our Craftsmen are former business owners themselves and after working for an Ace Handyman Serviceslocal office, even for a short time, they have no desire to be out on their own or operating their small businesses any longer.

Craftsmen are Empowered and Given Flexibility

Staff Members Are Treated Like Family

Work is Often Indoors, in Temperature‑Controlled Environments

Office Managers & Franchise Owners Take Care of Admin Tasks

My experience here has honestly been wonderful. When you work hard here you get recognized for doing a good job and might get employee of the month. The owners here actually care about their employees. It is rare to find a company that genuinely cares. If you like to work hard and like being appreciated for all your hard work this is for sure the place to work. The work environment is a great one. One of the best jobs I’ve had!