Team Coordinator

Ace Handyman Services Acworth; Acworth (GA); On-site; USD 23,000 - 32,000; Full time

Job summary

Ace Handyman Services Acworth is hiring a Team Coordinator to be the heartbeat of our local office. You will connect homeowners with skilled craftsmen and keep daily operations running smoothly, from calls to scheduling and follow-up.

In this full-time onsite role in Acworth, GA you will handle 50+ calls daily, coordinate field schedules, and maintain accurate records. Excellent communication and organization are essential to success.

Qualifications

• Must be able to work full-time onsite at Acworth, GA office.
• Experience handling 50+ calls per day with a warm, helpful demeanor.
• Excellent verbal and written communication skills.
• Strong computer literacy including email, internet research, and scheduling or CRM software.
• Outstanding organizational skills and attention to detail.

Responsibilities

• Manage 50+ incoming calls per day and answer customer questions.
• Coordinate schedules for field craftsmen and optimize travel time.
• Follow up with customers after service to ensure satisfaction.
• Handle daily administrative tasks, data entry, filing, and basic email correspondence.

Skills

Phone handling

Customer service

Communication

Organizational skills

Computer literacy

Tools

Scheduling software

Customer database software

Job description

As the Team Coordinator, you are the heartbeat of our local office and the first voice our customers hear. This role exists to connect homeowners in our community with skilled craftsmen who can help them maintain and improve their homes. If you enjoy a fast-paced environment, love helping people, and pride yourself on your organizational skills, this role offers a stable, rewarding opportunity to make a daily impact.

What Success Looks Like

On a day-to-day basis, you will keep our office running smoothly by managing communication and scheduling. Your primary goal is to provide an exceptional customer experience from the very first phone call.

• High-Volume Communication: Manage 50+ incoming calls per day, answering customer questions, estimating project times, and booking appointments.
• Smart Scheduling: Coordinate schedules for our field craftsmen, optimizing their travel time and matching the right skills to the right jobs.
• Customer Support: Follow up with customers after their service to ensure they are fully satisfied with the work completed.
• Office Coordination: Handle daily administrative tasks, including data entry, file organization, and basic email correspondence.

What You Bring to the Table

We are looking for a reliable, positive professional who thrives when keeping multiple plates spinning at once. To be successful in this role, you will need the following:

Must-Have Qualifications:

• Ability to work full-time, onsite at our Acworth, GA office.
• Proven experience comfortably handling 50+ phone calls per day with a warm, helpful, and professional demeanor.
• Excellent verbal and written communication skills.
• Strong computer literacy, including experience with email, internet searches, and scheduling or customer database software.
• Outstanding organizational skills and a keen attention to detail.

Nice-to-Have Qualifications:

• Prior experience in customer service, dispatching, or office administration.
• A basic understanding of home improvement, repair, or maintenance tasks (to help better estimate jobs).

Compensation & Schedule

Pay: $20.00 per hour

Position Type: Full-time

Location: Onsite (Acworth, GA)

If you are looking for a stable role where your organizational skills and friendly personality will be valued every day, we would love to meet you.