Home Sales Concierge: Model Homes & CRM Support

Sekisui House US, LLC | Richmond American Homes; Littleton (CO); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Health & Wellness

401(k) retirement plan

Vacation & Holidays

Life insurance

Disability coverage

Employee assistance program

Homeownership discounts

Job summary

Sekisui House U.S., Inc. seeks a Sales Associate to support community sales operations, engage with prospective buyers, and assist with tours and material preparation. You will work under supervision in model homes and sales offices while learning homebuilding products and sales processes.

The role offers exposure to the mortgage process and opportunities to develop in a team-driven, customer-focused environment at the Richmond American Homes brands.

Qualifications

• High school diploma or equivalent.
• Bachelor's degree or an equivalent combination of education and experience.
• Experience in retail sales, customer service, hospitality, or administrative support is preferred.
• Exposure to CRM systems or customer-tracking tools.

Responsibilities

• Greet visitors and assist with initial customer interactions to ensure a welcoming and professional first impression.
• Support Community Sales Consultants by standing in as needed, assisting with tours, and addressing routine buyer inquiries.
• Maintain accurate prospect, visitor, and sales-related data in CRM, tracking tools, and other systems.
• Prepare and maintain model homes, sales offices, and marketing materials to ensure a polished and organized environment.
• Support onsite events, community activities, and promotional initiatives.
• Assist with administrative tasks, including contract preparation, paperwork, and reporting.
• Monitor inventory of sales materials, supplies, and model home readiness.
• Participate in training and development programs to build knowledge of products, sales processes, and homebuilding operations.
• Support communication between customers, sales team members, and other departments to facilitate smooth handoffs and a positive experience.
• Conduct follow-up with prospects with guidance of sales team members.
• Learn local market, including competitor pricing, floor plans, and options offered.
• Participate in sales simulations with sales team members to refine sales skills.
• Work closely with mortgage team to learn the mortgage process, to provide customers with a seamless experience.

Skills

Communication

Customer service

Sales processes

Organization

Data tracking

Education

High school diploma

Bachelor's degree

Tools

CRM systems

Job description

Sekisui House U.S., Inc. seeks a Sales Associate to support community sales operations, engage with prospective buyers, and assist with tours and material preparation. You will work under supervision in model homes and sales offices while learning homebuilding products and sales processes.

The role offers exposure to the mortgage process and opportunities to develop in a team-driven, customer-focused environment at the Richmond American Homes brands.