Home Medical Equipment Care Coordinator

Intermountain Healthcare; Billings (MT); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Health in Billings, MT, seeks an HME Coordinator to manage patient orders from intake through delivery, ensuring medical necessity and accurate EMR documentation. You will educate patients, coordinate setups, and support discharge planning with case managers.

The role requires excellent customer service and the ability to liaise across departments, handling billing rules and privacy regulations while delivering compassionate, patient-centered care.

Qualifications

• Demonstrated experience in customer service and patient care, with professionalism and empathy.
• Independent work style with accountability and adaptability in a team setting.
• Excellent written and verbal communication across diverse individuals.
• Strong attention to detail and reliable organization for documentation.
• Proficient with basic computer tools and scheduling software.
• Experience handling home or durable medical equipment.

Responsibilities

• Handle patient intake and order processing by gathering referrals and entering data into EMR.
• Verify insurance or self-pay status and support discharges with hospital staff.
• Coordinate delivery and setup of equipment in clinical and home settings.
• Provide equipment education and fittings aligned with physician orders; process payments.
• Collaborate across departments to ensure seamless service delivery and compliant billing.

Skills

Customer Service

Order Entry

Communication

Interpersonal Skills

Patient Care

Referral Management

Telephone System Proficiency

Computer Literacy

Medical Equipment Knowledge

Group Problem Solving

Education

Previous experience in customer service and patient care

Ability to work independently and in a team

Excellent verbal, written, interpersonal communication

Attention to detail and strong organizational skills

Proficiency with computers and scheduling tools

Experience with home or durable medical equipment

Tools

EMR

Billing Systems

ICD Coding

Job description

Intermountain Health in Billings, MT, seeks an HME Coordinator to manage patient orders from intake through delivery, ensuring medical necessity and accurate EMR documentation. You will educate patients, coordinate setups, and support discharge planning with case managers.

The role requires excellent customer service and the ability to liaise across departments, handling billing rules and privacy regulations while delivering compassionate, patient-centered care.