Home Lending Associate

Better.com; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Better.com is seeking a results-driven Home Lending Associate to join our mission of making Better Mortgage accessible to Americans. You will guide borrowers through the home lending process, assist with applications and documentation, and collaborate with loan officers to ensure a smooth, responsive client experience.

This role is a stepping stone toward our Licensed Loan Consultant path, with opportunities to grow as you beat quotas, own client relationships, and contribute to Better's

Qualifications

• Minimum 2 years of sales experience (with at least 1 year in mortgage).
• Track record of meeting or beating quota with verifiable references.
• Strong written communication and interpersonal skills.
• Organized with excellent time management.

Responsibilities

• Manage a pipeline of prospects across home purchase, refinance, and home equity needs.
• Assist clients with mortgage applications and documentation.
• Communicate clearly with clients, answering questions and building product knowledge.
• Drive customer conversions through funnel stages while hitting sales targets.
• Collaborate with loan officers and underwriters to ensure a smooth client experience.
• Execute key sales activities within defined time frames, including fast response to new prospects.
• Understand each customer's timeframe and tailor approach to their needs.

Skills

Sales experience

Mortgage knowledge

Quota achievement

Customer focus

Time management

Job description

A Better Opportunity

Were looking for best in class sales agents to be a part of our mission to make Better Mortgage available to all Americans. At Better, our team of Home Lending Associates are responsible for more than just generating loan applications we count on them to help us continually innovate and ensure were bringing best-in-class customer service to the mortgage industry. As part of the team, you’ll be on the front lines of making every borrower’s mortgage experience better, empowering them to make one of the most important financial decisions of their life. Your work will expose you to other critical pieces of a technology company, such as product, engineering, and marketing, giving you many opportunities to share customer insights and ultimately improve Better's core technology and message.

The Home Lending Associate (HLA) role is often a stepping stone toward our licensed Loan Consultant role. Top performers in the HLA role may have the opportunity to earn their mortgage licenses and be promoted into a Loan Consultant role over time.

Role & responsibilities

• Manage a pipeline of prospects across home purchase, refinance, and home equity needs, guiding them through the home lending process.


• Assist clients with their mortgage application and documentation, including inbound and outbound calls, ensuring accuracy and timeliness.


• Communicate clearly and confidently with clients, answering questions and building the product and market knowledge needed to do so effectively.


• Drive customer conversion through critical funnel stages while hitting key sales performance targets.


• Collaborate closely with loan officers and underwriters to ensure a seamless, efficient client experience.


• Execute key sales activities within defined time frames (e.g., fast response to new prospects).


• Understand each customer's timeframe and objectives, adapting your approach to meet their individual needs.


• Stay current on industry regulations and loan products (conventional, FHA, VA) to provide accurate guidance.


• Take ownership of client inquiries, providing timely resolutions while maintaining confidentiality of sensitive information.


• Contribute ideas to improve in-house software, sales processes, and the overall customer experience.

Preferred candidate profile

• Minimum 2 years of sales experience (with at least 1 year in the mortgage industry).


• Track record of beating quota, with references that verify motivation, success, and work ethic.


• Highly motivated; a self-starter with a high degree of ownership and a strong customer focus.


• Organized with strong time management skills.


• Exceptional interpersonal skills and ability to build rapport with customers from a variety of backgrounds.


• Strong written communication skills.


• Ability to troubleshoot and solve problems independently.