Team Loan Officer

SFMC Home Lending; Plano (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

SFMC Home Lending is seeking a motivated Team Loan Officer / Loan Officer with 2–5 years of mortgage and call center experience to join our growing team. You will assist designated Loan Officers, manage a pipeline, and deliver exceptional service from application through processing.

Responsibilities include lead follow-up, initial loan applications, document collection, income validation, rate locks, disclosures, and coordination with Processing and CRM management.

Qualifications

• 2–5 years of mortgage industry experience.
• Familiar with FHA, Conventional, VA, and USDA loan products.
• Previous mortgage call center experience preferred.
• High school diploma or equivalent; Bachelor’s degree preferred; NMLS license preferred.

Responsibilities

• Contact and follow up with leads from internal book and referrals.
• Complete initial loan applications and checklists.
• Request borrower documentation and follow up to obtain items.
• Calculate and validate borrower income for accurate applications.
• Prepare and send prequalification letters and disclosures.
• Review loan documents for submission to Processing.
• Maintain CRM with timely follow-up on leads and customers.
• Manage loan pipeline with regular reviews and status calls.
• Identify issues that could impact approval or closing.
• Maintain accurate documentation throughout the loan process.
• Use sales tools and reporting to track activity.

Skills

Mortgage knowledge

Sales aptitude

Communication skills

Customer service

Attention to detail

Time management

CRM experience

Education

High school diploma or equivalent

Bachelor’s degree preferred

Active NMLS license preferred

Tools

Microsoft Office

Mortgage software

CRM systems

Job description

SFMC Home Lending is looking for a motivated and experienced Team Loan Officer / Loan Officer with approximately 2–5 years of mortgage and call center experience to join our growing team. This role is ideal for a sales-focused mortgage professional who is comfortable working with leads, managing a pipeline, providing exceptional customer service, and supporting the loan process from application through submission to processing.

Essential Duties and Responsibilities

The Team Loan Officer assists designated Loan Officer(s) with originating and processing mortgage loans while providing a high level of service to prospective and existing clients. Responsibilities include, but are not limited to:

• Contacting and following up with leads generated through the company’s existing book of business and referral sources and identifying opportunities to submit qualified leads to Loan Officers.
• Completing accurate and thorough initial loan applications and all applicable checklists.
• Requesting required borrower documentation and following up as needed to obtain outstanding items.
• Calculating and validating borrower income to ensure accurate loan application information.
• Securing interest rate locks consistent with the rate quoted to the client.
• Preparing and sending prequalification letters.
• Preparing and delivering initial loan disclosure packages.
• Reviewing and preparing loan documentation for submission to Processing.
• Serving as a primary point of contact for incoming client phone calls and inquiries.
• Managing and maintaining the CRM, including timely follow-up with warm leads, prospects, and closed-loan customers.
• Managing the loan pipeline through scheduled pipeline reviews, daily tracking, and weekly customer status calls.
• Identifying and addressing issues throughout the loan process that could potentially impact loan approval or closing.
• Maintaining accurate and timely documentation throughout the loan process.
• Utilizing designated sales tools, systems, and reporting methods to track activity and performance.
• Providing a professional, responsive, and customer-focused experience throughout the mortgage process.

Education and/or Work Experience Requirements

• 2–5 years of mortgage industry experience , preferably with experience across multiple areas of the loan process.
• Thorough knowledge of FHA, Conventional, VA, and USDA loan products and guidelines.
• Previous mortgage call center experience strongly preferred.
• High school diploma or equivalent required; Bachelor’s degree preferred .
• Active NMLS license preferred.

Skills and Qualifications

• Strong mortgage knowledge with the ability to understand and communicate loan products and requirements.
• Proven sales aptitude and the ability to identify opportunities and effectively convert leads.
• Strong written and verbal communication skills, with the ability to communicate effectively with a diverse range of audiences.
• Exceptional customer service skills and a commitment to providing a positive borrower experience.
• Strong problem-solving and conflict-resolution skills.
• Exceptional attention to detail and the ability to maintain accuracy in a highly regulated environment.
• Ability to consistently follow established processes, procedures, and checklists.
• Self-motivated and able to work independently with minimal supervision.
• Ability to manage multiple priorities and meet strict deadlines in a fast-paced, dynamic environment.
• Flexible and adaptable in an environment where priorities and business needs may change.
• Proficiency with Microsoft Office and the ability to quickly learn and effectively utilize mortgage industry technology, automation, and software.
• High level of integrity, ethics, discretion, and professionalism when handling confidential and sensitive information.
• Strong organizational and time-management skills.
• Ability to build and maintain strong relationships with clients, Loan Officers, Processing, and other internal teams.