Home Infusion Patient Liaison: Care & Transitions

Beth Israel Lahey Health; Westwood (MA); Vor Ort; USD 44.000 - 59.000; Vollzeit

Zusammenfassung

Beth Israel Lahey Health's Home Infusion Services seeks a Patient Liaison across system hospitals to build clinical relationships, introduce home infusion services, and support patient understanding of medication self-administration.

Collaborates with case managers and discharge planners to facilitate transitions, educates on insurance, access, and infusion equipment, and participates in quality improvement for smoother referrals and care continuity.

Qualifikationen

• High School diploma or GED required.
• Certification or experience as Medical Assistant or Pharmacy Technician preferred.
• 1–3 years of work experience in healthcare services, specialty pharmacy, patient services, customer service, or medical office support preferred.
• Strong communication and interpersonal skills; ability to interact effectively with patients, caregivers, case managers, and providers.
• Organizational skills with ability to manage multiple referrals, track authorizations, and coordinate with clinical teams.

Aufgaben

• Serve as the primary point of contact and facilitate communication for hospital discharge planners, case managers, and prescribers to the home infusion pharmacy.
• Meet patients referred for home infusion services to determine appropriateness for therapy.
• Review and answer questions about insurance coverage, out-of-pocket costs, and available payment options with each patient.
• Educate patients and caregivers on safe medication administration techniques and proper use of infusion equipment.
• Collaborate with nurses and pharmacists to review clinical documentation and ensure completeness for payer approval and safe transition.
• Identify potential barriers to treatment plan and collaborate with the care team to resolve them.
• Facilitate effective communication between hospitals, prescribing providers, and the home infusion pharmacy team.
• Participate in quality improvement activities related to patient transitions, referral satisfaction, and service efficiency.

Kenntnisse

Communication skills

Interpersonal skills

Organizational skills

Healthcare experience

Patient services

Ausbildung

High School diploma or GED

Medical Assistant or Pharmacy Technician certification/experience

Jobbeschreibung

Beth Israel Lahey Health's Home Infusion Services seeks a Patient Liaison across system hospitals to build clinical relationships, introduce home infusion services, and support patient understanding of medication self-administration.

Collaborates with case managers and discharge planners to facilitate transitions, educates on insurance, access, and infusion equipment, and participates in quality improvement for smoother referrals and care continuity.