Home Infusion Scheduling Specialist

Beth Israel Lahey Health, Inc.; Westwood, Northern (MA, KY); Hybrid; USD 30,000 - 41,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Clinical Scheduling Coordinator to coordinate and manage patient home visit scheduling for Home Infusion Nursing services. You will maintain scheduling documentation in the EMR and proactively communicate scheduling barriers to Clinical Leadership, supporting efficient Home Infusion operations.

The role emphasizes teamwork, customer service, and accurate data entry, with responsibilities including onboarding coordination, access requests, and collaborating

Qualifications

• High school graduate or GED.
• Minimum of one year of scheduling, coordination, or administrative support experience in a healthcare setting required.
• Demonstrates excellent customer service, interpersonal communication, and telephone etiquette skills.
• Computer proficiency including Microsoft Office applications and electronic medical record systems required.
• Demonstrates professionalism, accountability, collaboration, adaptability, and sound judgment within a team-oriented clinical environment.
• Dependable, punctual, and demonstrates a positive and professional work attitude.

Responsibilities

• Communicates effectively with patients, caregivers, clinicians, leadership, and interdisciplinary healthcare teams to support a high level of customer service and patient experience.
• Coordinates home visit schedules between patients, nursing staff, and clinical operations teams.
• Assists in prioritization and coordination of urgent and time-sensitive infusion starts and ongoing patient care needs.
• Reviews daily/weekly/monthly clinician schedules and communicates staffing, scheduling, or operational concerns to Clinical Leadership as appropriate.
• Coordinates onboarding support activities for new staff, including orientation scheduling, operational readiness tasks, and tracking required onboarding documentation.
• Submits, tracks, and follows up on organizational service requests related to employee access, technology support, equipment setup, and operational workflow needs.
• Coordinates electronic device requests, deployment, tracking, replacement, and return processes in collaboration with organizational support departments.

Skills

Scheduling

Healthcare coordination

Customer service

EMR systems

Office software

Professionalism

Education

High school diploma or GED

Tools

Microsoft Office

Electronic Medical Records (EMR)

Job description

Beth Israel Lahey Health is seeking a Clinical Scheduling Coordinator to coordinate and manage patient home visit scheduling for Home Infusion Nursing services. You will maintain scheduling documentation in the EMR and proactively communicate scheduling barriers to Clinical Leadership, supporting efficient Home Infusion operations.

The role emphasizes teamwork, customer service, and accurate data entry, with responsibilities including onboarding coordination, access requests, and collaborating