Home Infusion Intake Coordinator

AIS Healthcare; Columbia (SC); Remote; USD 40,000 - 60,000; Full time

Job summary

AIS Healthcare is seeking a Home Infusion Intake Coordinator to join their team. This full-time remote position involves verifying insurance and managing patient access to medications. The ideal candidate will have strong communication skills and a background in healthcare or customer service. AIS Healthcare offers competitive benefits, including health insurance and growth opportunities.

Benefits

Health, vision, and dental insurance

Long-term disability and life insurance

401K with employer match

Growth opportunities

Qualifications

• Minimum 2 years’ experience in customer service, medical billing, or healthcare.
• In-depth knowledge of insurance benefit verification.
• Experience in Home Infusion Coordination preferred.

Responsibilities

• Verify insurance eligibility and manage authorizations.
• Enter patient information into the system.
• Communicate with stakeholders regarding benefits and authorization status.

Skills

Communication

Time Management

Attention to Detail

Problem Solving

Education

High school diploma or GED equivalent

Tools

Microsoft applications

Job description

Join to apply for the Home Infusion Intake Coordinator role at AIS Healthcare

20 hours ago Be among the first 25 applicants

Join to apply for the Home Infusion Intake Coordinator role at AIS Healthcare

*Home Infusion experience required - IVIG products preferred*

Remote position

Advanced Infusion Care, a division of AIS Healthcare, is the leading provider of Home Infusion Therapy. With our diverse culture and values around Innovation, Stewardship, and Unity, we are committed to advancing quality and improving lives. We are dedicated to doing more for our patients by providing quality products and services that enhance the entire care experience.

Advanced Infusion Care is looking for an experienced and motivated Intake Coordinator to join our dynamic team! The Intake Coordinator role is a full-time position responsible for providing patient access to medication and therapies by contacting insurance companies and verifying insurance eligibility, benefits, coverage/non-coverage, and managing authorizations.

The ideal candidate should have excellent communication and time management skills, extreme attention to detail and accuracy, in-depth knowledge of insurance benefit verification, and work in compliance with Federal and State regulations.

AIS Healthcare offers great benefits, including health, vision, and dental insurance, long-term disability, life insurance, vacation, 401K with a generous employer match, remote work, growth opportunities, and more!

Minimum Qualifications

• High school diploma or GED equivalent.
• Minimum 2 years’ experience in customer service, medical billing and coding, benefits verification, healthcare, or related fields.

Responsibilities

• Enter demographic, physician, insurance, authorization, and other patient information into the system.
• Review incoming prescriptions and attach to patient profiles.
• Contact patients or physicians for missing information.
• Conduct benefit investigations and evaluate plans.
• Obtain necessary documentation for prior authorizations.
• Follow up on authorizations until approval.
• Communicate with stakeholders regarding benefits and authorization status.
• Handle denials and assist with appeals.
• Coordinate with departments and notify patients about coverage and payment responsibilities.
• Document all interactions and updates in patient records.
• Identify in-network providers and communicate options to patients and physicians.
• Provide leadership and training to team members.
• Assist in developing workflow documentation and participate in meetings.
• Train new staff on systems and processes.
• Serve as SME for applications and upgrades.
• Ensure compliance with regulations and company policies.
• Maintain quality and productivity standards.
• Perform other duties as assigned.

Preferred Experience

• Home Infusion Coordination experience preferred.
• Effective communication skills.
• Decision-making and problem-solving abilities.
• Knowledge of authorization processes and systems.
• Leadership and teaching skills.
• Attention to detail and ability to meet deadlines.
• Basic computer skills and proficiency in Microsoft applications.

Application Process

Complete a Culture Index Assessment to be considered. Visit portal.cultureindex.com/public/survey/general/0BFB8F0000 and select the position. Only one assessment per candidate is required.

AIS Healthcare is a leading provider of sterile, patient-specific medications and in-home infusion services, committed to delivering superior care and outcomes.