Home Infusion Intake Coordinator

AIS Healthcare; St. Louis (MO); Remote; USD 40,000 - 60,000; Full time

Job summary

AIS Healthcare is seeking a Home Infusion Intake Coordinator to enhance patient access to medications and therapies. This full-time remote role requires excellent communication and time management skills, as well as experience in insurance benefit verification. The position offers competitive benefits and growth opportunities in a supportive work culture.

Benefits

Health insurance

Vision insurance

Dental insurance

Disability insurance

Life insurance

Paid time off

401K with employer match

Growth opportunities

Qualifications

• Minimum 2 years’ experience in customer service, medical billing, benefits verification, healthcare, or related fields.

Responsibilities

• Enter demographic, physician, insurance, and authorization information into patient profiles.
• Conduct benefit investigations and evaluate pharmacy and medical plans.
• Provide leadership and training to team members.

Skills

Communication

Time Management

Attention to Detail

Problem Solving

Education

High school diploma or GED

Job description

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Home Infusion experience required - IVIG products preferred

Remote position

Advanced Infusion Care, a division of AIS Healthcare, is the leading provider of Home Infusion Therapy. We are committed to advancing quality and improving lives by providing quality products and services that enhance the entire care experience.

We are looking for an experienced and motivated Intake Coordinator to join our team! This full-time role involves providing patient access to medications and therapies by contacting insurance companies, verifying insurance eligibility, benefits, coverage, and managing authorizations.

The ideal candidate should have excellent communication and time management skills, attention to detail, and in-depth knowledge of insurance benefit verification, working in compliance with regulations.

AIS Healthcare offers benefits including health, vision, dental insurance, disability, life insurance, paid time off, 401K with employer match, remote work, and growth opportunities.

Required Education and Experience

• High school diploma or GED
• Minimum 2 years’ experience in customer service, medical billing, benefits verification, healthcare, or related fields

Essential Duties and Responsibilities

• Enter demographic, physician, insurance, and authorization information into patient profiles
• Review incoming prescription orders and attach to patient profiles
• Contact patients or physicians to gather missing information
• Conduct benefit investigations and evaluate pharmacy and medical plans
• Obtain documentation for prior authorization submissions
• Follow up on authorizations until approved
• Communicate with patients, physicians, and departments regarding benefits and authorization status
• Handle denials, provide follow-up, and assist with appeals
• Coordinate with other departments and notify patients of coverage/payment responsibilities
• Assist patients with financial hardship documentation and co-pay cards
• Document all interactions in patient records
• Identify in-network providers and communicate options to patients and physicians
• Provide leadership and training to team members, resolve difficult cases
• Develop and update workflow documentation and participate in meetings
• Train staff on software and processes, serve as SME for applications
• Promote adherence to policies, quality standards, and compliance
• Other duties as assigned

Preferred Experience

• Home Infusion Coordination experience
• Effective communication and professionalism
• Decision-making and problem-solving skills
• Knowledge of authorization processes and systems
• Leadership and training abilities
• Attention to detail, organization, and computer proficiency

Steps to Apply

Complete a Culture Index Assessment to be considered. Use the link: portal.cultureindex.com/public/survey/general/0BFB8F0000. Your application won't be considered without this step.

We offer a great work culture for impact players who are positive, earnest, and hardworking.