Home Infusion Intake Coordinator

AIS Healthcare; Louisville (KY); Remote; USD 45,000 - 60,000; Full time

Job summary

AIS Healthcare is seeking a motivated Home Infusion Intake Coordinator to facilitate patient access to medications. This remote full-time role requires strong communication and time management skills, with responsibilities including insurance verification and managing authorizations. Join a leading provider committed to quality care and innovative services.

Benefits

Health insurance

Vision insurance

Dental insurance

Disability and life insurance

401K with match

Vacation

Growth opportunities

Qualifications

• Minimum 2 years’ experience in customer service, medical billing, or benefits verification.
• Knowledge of insurance benefit verification and compliance with regulations.

Responsibilities

• Enter demographic, physician, insurance, and authorization information into patient profiles.
• Conduct benefit investigations and evaluate plans.
• Manage denials and appeals process.

Skills

Communication

Time Management

Attention to Detail

Decision-Making

Problem-Solving

Education

High school diploma or GED

Tools

Microsoft applications

Job description

Join to apply for the Home Infusion Intake Coordinator role at AIS Healthcare

2 days ago Be among the first 25 applicants

*Home Infusion experience required - IVIG products preferred*

Remote position

Advanced Infusion Care, a division of AIS Healthcare, is the leading provider of Home Infusion Therapy. We are committed to advancing quality and improving lives through innovative, patient-centered services.

We are seeking an experienced and motivated Intake Coordinator to join our team! This full-time role involves providing patient access to medications and therapies by contacting insurance companies, verifying insurance eligibility, benefits, coverage, and managing authorizations.

The ideal candidate should have excellent communication and time management skills, attention to detail, knowledge of insurance benefit verification, and compliance with regulations.

Benefits include health, vision, dental insurance, disability and life insurance, vacation, 401K with match, remote work, and growth opportunities.

Required Education and Experience

• High school diploma or GED
• Minimum 2 years’ experience in customer service, medical billing, benefits verification, or healthcare

Essential Duties and Responsibilities

• Enter demographic, physician, insurance, and authorization information into patient profiles
• Review incoming prescriptions and attach to patient profiles
• Contact patients or physicians for missing information
• Conduct benefit investigations and evaluate plans
• Obtain documentation for prior authorizations
• Follow up on authorizations until approval
• Communicate with patients, physicians, and departments about benefits and authorization status
• Manage denials and appeals process
• Coordinate with other departments and notify patients about coverage and payment
• Assist patients with financial hardship documentation and co-pay cards
• Document all interactions in patient records
• Identify in-network providers and communicate with patients and physicians
• Provide leadership and training to team members
• Develop and implement workflow improvements
• Participate in meetings and training
• Serve as SME for applications and software upgrades
• Ensure compliance with policies and regulations
• Maintain quality and productivity standards
• Other duties as assigned

Preferred Experience

• Home Infusion Coordination experience
• Effective communication skills
• Decision-making and problem-solving abilities
• Leadership qualities
• Team-oriented attitude
• Attention to detail and accuracy
• Ability to prioritize and meet deadlines
• Computer proficiency and knowledge of Microsoft applications

Steps to Apply

Complete a Culture Index Assessment to be considered. Use this link: portal.cultureindex.com/public/survey/general/0BFB8F0000. Only one assessment per candidate is required.

AIS Healthcare offers a positive work culture and seeks impact-driven, hardworking individuals.