Home Infusion Intake Coordinator

AIS Healthcare; Cleveland (OH); Remote; USD 40,000 - 55,000; Full time

Job summary

AIS Healthcare is seeking a Home Infusion Intake Coordinator to enhance patient access to medications and therapies. This full-time remote role requires experience in healthcare, effective communication, and strong problem-solving skills. Join a leading provider committed to improving lives through quality home infusion therapy.

Benefits

Excellent benefits

Positive work culture

Opportunities for growth

Qualifications

• Minimum 2 years’ experience in customer service, medical billing, or healthcare.
• Knowledge of authorization processes and systems preferred.

Responsibilities

• Entering patient demographic and insurance data into profiles.
• Conducting benefit investigations and evaluating pharmacy and medical plans.
• Communicating with patients, physicians, and departments about benefits.

Skills

Effective communication skills

Decision-making abilities

Problem-solving abilities

Attention to detail

Ability to prioritize

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Join to apply for the Home Infusion Intake Coordinator role at AIS Healthcare

*Home Infusion experience required - IVIG products preferred*

Remote position

Advanced Infusion Care, a division of AIS Healthcare, is the leading provider of Home Infusion Therapy. We are committed to advancing quality and improving lives by providing quality products and services that enhance the entire care experience.

We are seeking an experienced and motivated Intake Coordinator to join our team. This full-time role involves providing patient access to medications and therapies by contacting insurance companies, verifying insurance eligibility, benefits, coverage, and managing authorizations.

Required Education and Experience:

• High school diploma or GED
• Minimum 2 years’ experience in customer service, medical billing and coding, benefits verification, or healthcare

Essential Duties and Responsibilities include:

1. Entering patient demographic and insurance data into profiles
2. Reviewing incoming prescriptions and attaching them to patient profiles
3. Contacting patients or physicians for missing information
4. Conducting benefit investigations and evaluating pharmacy and medical plans
5. Obtaining documentation for prior authorization submissions
6. Following up on authorizations until approval
7. Communicating with patients, physicians, and departments about benefits and authorization status
8. Handling denials, appeals, and peer-to-peer discussions
9. Updating departments on intake process status
10. Explaining coverage and payment responsibilities to patients and families
11. Assisting patients with financial hardship paperwork and co-pay cards
12. Documenting all interactions in patient records
13. Identifying in-network providers and triaging referrals
14. Providing leadership and training to team members
15. Participating in meetings and process improvement initiatives
16. Training staff on software and workflow processes
17. Serving as SME for new applications and upgrades
18. Ensuring compliance with regulations and policies
19. Meeting quality and productivity standards
20. Performing other duties as assigned

Preferred Experience:

• Home Infusion Coordination experience
• Effective communication skills
• Decision-making and problem-solving abilities
• Knowledge of authorization processes and systems
• Leadership and training skills
• Attention to detail and ability to prioritize
• Proficiency in Microsoft Office

Steps to Apply:

Complete a Culture Index Assessment via this link. Your application will not be considered without completing the assessment.

AIS Healthcare offers excellent benefits, a positive work culture, and opportunities for growth.