Home Infusion Access Specialist

Beth Israel Lahey Health; Boston (MA); On-site; USD 32,000 - 47,000; Full time

Job summary

The Patient Access Coordinator at Beth Israel Lahey Health supports timely initiation of home infusion services by coordinating referrals, verification, and authorization. You will serve patients, providers, payers, and internal colleagues with accuracy and empathy to ensure smooth onboarding.

Responsibilities include benefits investigations, payer portal navigation, and clear communication with case managers and discharge planners, while maintaining professional, compliant documentation and

Qualifications

• High School diploma or GED required.
• 2-3 years of related work experience in infusion medication, specialty pharmacy, or related healthcare services.
• Familiarity with medical terminology.

Responsibilities

• Conduct benefits investigations and initiate prior authorizations as needed.
• Navigate payer portals to evaluate coverage and communicate benefit details to patients or caregivers.
• Maintain frequent phone and electronic communication with patients, providers, case managers, and internal pharmacy staff.
• Collaborate with home infusion staff to assess patient needs and arrange necessary resources.
• Clarify prescription orders and ensure clinical documentation is complete for insurance and compliance requirements.
• Expedite the discharge process by clearly communicating updates and requirements to case managers and discharge planners.
• Identify hospitalized patients who may be appropriate candidates for home infusion services.
• Escalate patient or provider concerns appropriately while maintaining professionalism and empathy.

Skills

Medical terminology

English communication

Education

High School diploma or GED

Job description

The Patient Access Coordinator at Beth Israel Lahey Health supports timely initiation of home infusion services by coordinating referrals, verification, and authorization. You will serve patients, providers, payers, and internal colleagues with accuracy and empathy to ensure smooth onboarding.

Responsibilities include benefits investigations, payer portal navigation, and clear communication with case managers and discharge planners, while maintaining professional, compliant documentation and