Home Infusion Patient Access Specialist

Beth Israel Lahey Health; Westwood (KY); On-site; USD 32,000 - 47,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Patient Access Coordinator for Home Infusion Services to ensure timely initiation of home infusion referrals, benefits verification, and medication authorization.

You will coordinate with patients, providers, payers, and internal staff, navigate payer portals, clarify prescriptions, and help discharge planning while upholding WE CARE values and patient-centered service.

Qualifications

• High School diploma or GED required.
• 2–3 years of related work experience in infusion medication, specialty pharmacy, or related healthcare services.
• Certification or experience as a Medical Assistant or Pharmacy Technician preferred.

Responsibilities

• Conduct benefits investigations and initiate prior authorizations as needed.
• Navigate payer portals to evaluate coverage and communicate benefit details to patients or caregivers.
• Maintain frequent phone and electronic communication with patients, providers, case managers, and internal pharmacy staff.
• Collaborate with home infusion staff to assess patient needs and arrange necessary resources.
• Clarify prescription orders and ensure clinical documentation is complete for insurance and compliance requirements.
• Expedite the discharge process by clearly communicating updates and requirements to case managers and discharge planners.
• Identify hospitalized patients who may be appropriate candidates for home infusion services.
• Escalate patient or provider concerns appropriately while maintaining professionalism and empathy.

Skills

Communication

English proficiency

Problem solving

Decision making

Education

High School diploma or GED

2–3 years experience in infusion/healthcare

Medical Assistant or Pharmacy Technician cert preferred

Job description

Beth Israel Lahey Health is seeking a Patient Access Coordinator for Home Infusion Services to ensure timely initiation of home infusion referrals, benefits verification, and medication authorization.

You will coordinate with patients, providers, payers, and internal staff, navigate payer portals, clarify prescriptions, and help discharge planning while upholding WE CARE values and patient-centered service.