Home Infusion Access & Benefits Coordinator

Beth Israel Lahey Health; Westwood (MA); On-site; USD 32,000 - 47,000; Full time

Job summary

Beth Israel Lahey Health (BILH) Westwood is seeking a Patient Access Coordinator to ensure timely initiation of home infusion services. You will coordinate referrals, verify benefits, and obtain prior authorizations while communicating with patients, providers, payers, and internal staff.

Responsibilities include navigating payer portals, clarifying prescriptions, and maintaining compliant documentation to support insurance processes.

Qualifications

• High School diploma or GED is required.
• 2–3 years of related work experience in infusion medication, specialty pharmacy, or related healthcare services.
• Familiarity with medical terminology.
• Certification or experience as a Medical Assistant or Pharmacy Technician preferred.

Responsibilities

• Conduct benefits investigations and initiate prior authorizations as needed.
• Navigate payer portals to evaluate coverage and communicate benefit details to patients or caregivers.
• Maintain frequent phone and electronic communication with patients, providers, case managers, and internal pharmacy staff.
• Collaborate with home infusion staff to assess patient needs and arrange necessary resources.
• Clarify prescription orders and ensure clinical documentation is complete for insurance and compliance requirements.
• Expedite the discharge process by clearly communicating updates and requirements to case managers and discharge planners.
• Identify hospitalized patients who may be appropriate candidates for home infusion services.
• Escalate patient or provider concerns appropriately while maintaining professionalism and empathy.

Skills

Communication

Medical terminology familiarity

Medical assistant/pharmacy tech cert (

Education

High School diploma or GED

Job description

Beth Israel Lahey Health (BILH) Westwood is seeking a Patient Access Coordinator to ensure timely initiation of home infusion services. You will coordinate referrals, verify benefits, and obtain prior authorizations while communicating with patients, providers, payers, and internal staff.

Responsibilities include navigating payer portals, clarifying prescriptions, and maintaining compliant documentation to support insurance processes.