Home Infusion Access Coordinator - Payer & Patient Support

Beth Israel Lahey Health; Westwood (MA); On-site; USD 32,000 - 47,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Patient Access Coordinator in Westwood, MA for a full-time day shift with home infusion services coordination. The role focuses on benefits verification, prior authorizations, and clear communication with patients, providers, and care teams to ensure timely access to infusion therapies.

The position requires strong medical terminology knowledge, 2–3 years of related healthcare experience, and a high school diploma or GED.

Qualifications

• High School diploma or GED required.
• 2–3 years of related work experience in infusion medication, specialty pharmacy, or related healthcare services.
• Familiarity with medical terminology.

Responsibilities

• Conduct benefits investigations and initiate prior authorizations as needed.
• Navigate payer portals to evaluate coverage and communicate benefit details to patients or caregivers.
• Maintain frequent phone and electronic communication with patients, providers, case managers, and internal pharmacy staff.
• Collaborate with home infusion staff to assess patient needs and arrange necessary resources.
• Clarify prescription orders and ensure clinical documentation is complete for insurance and compliance requirements.
• Expedite the discharge process by clearly communicating updates and requirements to case managers and discharge planners.
• Identify hospitalized patients who may be appropriate candidates for home infusion services.
• Escalate patient or provider concerns appropriately while maintaining professionalism and empathy.

Education

High School diploma or GED

Job description

Beth Israel Lahey Health is seeking a Patient Access Coordinator in Westwood, MA for a full-time day shift with home infusion services coordination. The role focuses on benefits verification, prior authorizations, and clear communication with patients, providers, and care teams to ensure timely access to infusion therapies.

The position requires strong medical terminology knowledge, 2–3 years of related healthcare experience, and a high school diploma or GED.